Operations Manager – Inland

Bidvest Vericon; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A reputable outsourcing firm in Gauteng is seeking a Senior Operations Manager to oversee cost-effective operations and manage a diverse team. The ideal candidate will have at least 5 years of experience in operational management or logistics, with strong skills in problem-solving and customer orientation. This role requires effective communication, risk management, and relationship-building capabilities. Offers an engaging work environment and responsibilities that impact critical operational outcomes.

Qualifications

• Minimum 5 years proven experience in operation management, warehousing/retail and/or supply chain.
• Screen initial recruitment of operations managers, senior services managers, services managers and supervisors.
• Conduct training need analysis for all operational matters and ensure continuous training.

Responsibilities

• Ensure all operations are carried out cost-effectively and within budget.
• Support Operations and Services managers on complex operational issues.
• Conduct monthly risk analysis highlighting possible risks identified in a process on respective sites.

Skills

Problem solving

Excellent planning and organising skills

High customer orientation

Financial & business management

Stock inventory management

Attention to detail

Education

Matric / Grade 12

Operations or logistics management background or related qualification

Tools

MS Office

Warehouse Management System

Knowledge of Six Sigma

Job description

Position

Senior Operations Manager at Bidvest Vericon Outsourcing.

Reporting To

General Manager.

Key Managerial Attributes

• Problem solving
• Excellent planning and organising skills
• High customer orientation
• Financial & business management
• Stock inventory management
• Attention to detail

Key Performance Areas

• Ensure all operations are carried out cost‑effectively and within budget.
• Communicate and monitor national financials for all sites.
• Prepare national flash reports.
• Assist the GM with dashboards, costings and ACB submissions to payroll.
• Sign off costings and weekly/monthly proforma invoices.
• Attend resourcing meetings and interrogate daily resourcing.
• Assess incident‑related claims daily and ensure timely payment.
• Check and control training costs arising from medicals and training (e.g. forklift licence renewal).

Managing Operations

• Support Operations and Services managers on complex operational issues and serve as point of escalation.
• Follow up on daily resources model to ensure all sites are resourced accordingly.
• Attend weekly/monthly operational, service level improvement and regional meetings.
• Update and submit weekly/monthly site KPIs and management reports.
• Conduct weekly meetings with senior services managers to discuss strategy and align on critical operational matters.
• Lead road shows and site visits to audit compliance.
• Add value for clients and reduce costs.
• Maintain and build client relationships.
• Assist the executive and GM with client interactions at regional and site levels when necessary.
• Escalate critical issues raised by regional operations managers to the executive.
• Ensure staff are aware of and instructed on expected work quality standards as per SLA.
• Continuously review project execution package and contract requirements.
• Communicate all delays, deviations, interruptions and task completions to the client promptly.
• Arrange monthly client meetings to review and improve overall service delivery.

Managing Health and Safety

• Conduct monthly risk analysis highlighting possible risks identified in a process on respective sites, together with outcomes and counter plans.
• Ensure all sites conduct safety toolbox talks.
• Check compliance as per audit findings and health and safety rules.
• Audit health and safety file to ensure compliance.
• Encourage and enforce reporting of near misses.

Training and Development

• Ensure all staff on site have been adequately trained in all aspects of site‑specific job descriptions.
• Conduct training need analysis for all operational matters and ensure continuous training.
• Assess training quality and conduct refreshers as SOPs or JDs are updated.
• Drive submission of training matrix to relevant department.
• Identify supervisors and train them as 2nd ICs, ultimately leading to services manager roles.

Managing People (IR / HR)

• Assist executive, GM, operations manager and senior services managers in preparing and conducting misconduct inquiries.
• Coach and develop services managers to prepare for next positions.
• Attend CCMA cases to represent the business.
• Report critical IR and HR matters to relevant managers.
• Screen initial recruitment of operations managers, senior services managers, services managers and supervisors.
• Ensure correct selection of new recruits with the recruitment department and service managers for junior recruits.
• Vet all leave planning approved by the service manager to avoid operational jeopardy.

Qualifications

• Matric / Grade 12.
• Computer literate: MS Office, especially Excel and Outlook.
• Minimum 5 years proven experience in operation management, warehousing/retail and/or supply chain.
• Operations or logistics management background or related qualification.
• Knowledge of Warehouse Management System.
• Knowledge of Six Sigma is an added advantage.
• Appointments shall be in line with the Company’s Employment Equity Policy.

Application Details

Should you not receive any feedback within 2 weeks of application, consider your application unsuccessful.

Contact

Bidvest Vericon Outsourcing, 16 Southway Road, Carlon Falco Office Park, Block D, Kelvin, Sandton.