Operations Manager (Hybrid set up)

Outsourced; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading offshore outsourcing company seeks an Operations Manager to streamline day-to-day operations for a high-end furniture label. This role involves managing international logistics, implementing CRM systems, and supporting a remote team. Ideal candidates have 5+ years in operations, preferably in e-commerce or boutique brands, along with experience in international shipping.

Benefits

Competitive salary

Small commission structure

Creative work environment

Qualifications

• 5+ years in operations/logistics, ideally within e-commerce or furniture.
• Experience with international shipping and compliance.
• Hands-on with CRM/ERP setup.

Responsibilities

• Oversee supplier management and global shipping.
• Implement and optimize workflows in CRM/ERP systems.
• Manage a small remote/hybrid team and drive weekly reporting.
• Liaise with suppliers and assist with cash flow planning.
• Adapt operations to support a boutique luxury brand.

Skills

Operations management

Logistics

CRM/ERP systems setup

International shipping

Strong reporting skills

Creative business appreciation

Tools

HubSpot

Klaviyo

QuickBooks

Job description

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About The Client

The client is a high-end, boutique furniture label, shipping globally to the US, EU, and beyond. We blend design-driven craftsmanship with a distinct gothic-luxury aesthetic. As we scale, we need an Operations Manager who can bring structure, efficiency, and accountability — while respecting the creative DNA of our brand.

Role Overview

To oversee and streamline the client’s day-to-day operations — from supplier management and global shipping to CRM systems, team accountability & scaling up — enabling the founders to focus on design, growth, and vision.

Key Responsibilities

• Logistics & Shipping
  • Manage international shipments (US/EU/CA/AU), customs, and freight forwarders.
  • Oversee warehousing, packaging, quality control and delivery tracking.
• Systems & Processes
  • Implement and optimize CRM/ERP workflows (HubSpot, Klaviyo, QuickBooks, or similar).
  • Build clear SOPs for order → payment → shipping → after-sales.
• Team & Reporting
  • Manage and support a small remote/hybrid team.
  • Drive weekly reporting, KPIs, and accountability structures.
• Finance & Supplier Coordination
  • Liaise with suppliers, negotiate timelines, and ensure cost efficiency.
  • Assist with margin tracking and cash flow planning.
• Brand & Culture Alignment
  • Adapt operations to support a boutique luxury brand, not just generic e-commerce.
  • Collaborate closely with founders, keeping communication professional and proactive.

Qualifications

• Ideally 5+ years in operations / logistics, ideally within e-commerce, furniture, or boutique brands.
• Proven experience handling international shipping & compliance.
• Hands‑on experience setting up CRM/ERP systems (not just using them).
• Strong reporting and accountability mindset.
• Culturally adaptable: appreciates creative businesses and brand aesthetics.
• Long‑term mindset: looking to grow with the client.

Compensation

• Competitive salary + small commission structure for scale

Not a Fit If…

• You only have BPO / call center operations experience.
• You prefer heavy corporate environments over creative, boutique cultures.
• You are seeking short‑term contracts.

Work Schedule

• Monday to Friday; 9 AM to 6 PM (Manila Time)

Work location

• Hired staff are expected to report to the office at least 10 times/month (remaining working days are WFH)
• Should have a strong internet connection (minimum of 20 MBPS)