Operations Manager - Hospitality

Bidvest Prestige; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company in KwaZulu-Natal seeks an experienced Operations Manager to oversee cleaning operations, ensuring compliance with service level agreements. Candidates should possess a relevant diploma, facilities management certification, and a proven track record in the cleaning industry. The ideal candidate is proactive, deadline-driven, with strong communication skills.

Qualifications

• 3 years knowledge and experience in the Cleaning/Hygiene industry or outsourced property services.
• Basic knowledge of HR-related issues and procedures.
• Valid SA Drivers’ License.

Responsibilities

• Manage operational activities of the area to support company strategic plan.
• Develop and maintain systems to ensure adherence to client service level agreements.
• Conduct site visits and provide monthly feedback and variance explanations.

Skills

Knowledge of Cleaning/Hygiene industry

MS Office Suite

Project Management

Initiative/Proactivity

Education

NQF Level 6 Diploma in Property Management

SAFMA Certified facilities Supervisor

Matric (Senior Certificate)

Tools

PRP

D365

Job description

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
• Ensure to maintain health and safety requirements on sites, keep safety file up to date
• Ensure the staff is trained on Health and Safety as required by the OSH Act
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
• Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

Applicants must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• SAFMA Certified facilities Supervisor
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
• Basic knowledge of HR related issues and procedures; Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching...

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