Operations Manager - Heavy Haulage

Sanlam Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance firm in Johannesburg is looking for a Manager: Operations Heavy Haulage to oversee the underwriting team and ensure compliance standards are met. The successful candidate should have solid experience in commercial underwriting and at least 3 years of experience in team leadership. This role offers an opportunity to contribute to a dynamic team focused on excellence in service delivery.

Qualifications

• 2 – 3 years of experience in leading a team.
• 3 - 5 years of experience working within the short-term insurance industry.
• Solid experience in commercial underwriting.

Responsibilities

• Manage and oversee Underwriting Team.
• Ensure operational administrative and compliance requirements are met.
• Handle complaints and escalations.

Skills

Interpersonal Skills

Leadership Qualities

Time management

Project Management

Critical thinking / problem solving

Agility – Ability to adapt to change

Change Management

Problem solving

Education

Regulatory Requirement (RE5)

Any other related Insurance qualifications

Job description

Santam Specialist Business has a career opportunity for a Manager: Operations Heavy Haulage in Heavy Haulage (Transport) team who will be based in Johannesburg. The Heavy Haulage (Transport) team specializes in insuring heavy commercial vehicles in the transport industry.

ROLE PURPOSES

• To manage and oversee Underwriting Team
• To manage and oversee credit control function (Binder allocations/ annual premium allocations)
• Employee Development and upskilling
• Compliance adherence and reporting function
• Compliance Reviews – Outsource and Binder (Rm support)
• System Training for Outsource Partners
• Recruitment – Administrative and Sales
• Handling of Complaints and Escalations and Reporting
• Adherence to service levels
• Ensure high standards of service to clients and brokers
• Reporting on all underwriting performance measurements

PRINCIPAL ACCOUNTABILITIES

• Ensure operational administrative and compliance requirements are met including SLA and Underwriting Guidelines are maintained

QUALIFICATIONS AND EXPERIENCE

• Regulatory Requirement (RE5)
• Any other related Insurance qualifications
• 2 – 3 years of experience in leading a team
• 3 - 5 years of experience working within the short-term insurance industry
• Solid experience in commercial underwriting

KNOWLEDGE and SKILLS

• Interpersonal Skills
• Leadership Qualities
• Time management
• Project Management
• Critical thinking / problem solving
• Agility – Ability to adapt to change
• Change Management
• Problem solving

COMPETENCIES

• Resilience
• Passion and Dedication
• Empathy
• Analytical Thinking
• Planning
• Action Orientated

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities.