Operations Manager - (Gauteng & Surrounding Areas)

Pedros; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A notable restaurant group in Johannesburg is seeking a Junior Operations Manager to implement the Operations Management Framework and ensure compliance with service standards. The ideal candidate will have franchise experience and at least 2 years in a similar role. Responsibilities include managing store operations and supporting franchise partners in troubleshooting issues. This position offers a dynamic working environment and opportunities for professional growth.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Ability to manage operational issues at stores.
• Experience in handling customer complaints and implementing corrective actions.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Ensure that standard operating procedures are maintained.
• Expand the scope, growth, and clientele of the brand.
• Coach and develop the team.
• Manage sales and GP% targets.

Skills

Marketing

Business Development

Franchise/Corporate Store experience

GAAP/Micros experience

Advanced MS Office

Education

Marketing/Business Development/Business Administration

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team

Requirements

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/ Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)

Apply