Operations Manager - Durban

Pedros Chicken; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fast-food franchise in Durban is looking for a Junior Operations Manager to implement effective operations management and ensure compliance with standards. The role requires at least 2 years of franchise experience, strong people management skills, and advanced knowledge of MS Office. The successful candidate will oversee operational issues, manage quality control, and assist in achieving sales targets.

Qualifications

• At least 2 years' experience as a Junior Operations Manager.
• Experience with Franchise / Corporate Store operations.
• Proven ability to manage operational issues effectively.

Responsibilities

• Implement Operations Management Framework across the organization.
• Ensure adherence to standard operating procedures and service standards.
• Manage quality control and compliance in line with SOP.
• Coach and develop the team to meet store objectives.

Skills

Marketing / Business Development

People management

Advanced MS Office

Education

Business Administration

Tools

GAAP

Micros

Job description

Duties and Responsibilities

Implement Operations Management Framework across the organisation. Support and enable the sustainability and profitability of existing and potential stakeholders. Expand the scope, growth, and clientele of the brand. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards. Proven ability to manage operational issues at stores. Proven ability to manage quality control and compliance in line with SOP. Ability to achieve sales and GP% target. People management. Handling all operational issues for allocated stores. Ensuring quality and optimal compliance with SOP. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability. Assisting Franchise partners in trouble shooting. Attending to customer complaints and implementing corrective action. Attending to weekly reports on stores. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded. Coach and develop the team.

Requirements

• Marketing / Business Development / Business Administration
• Franchise / Corporate Store experience
• GAAP / Micros experience
• At least 2 years' experience as a Junior Operations Manager
• MS Office (advanced)