Operations Manager- Durban

Adcorp Holdings Limited; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A logistics solutions provider is seeking an Operations Manager in Durban to oversee end-to-end supply chain functionality of distribution centers. Responsibilities include managing finance, process compliance, and staff development. Candidates should possess management experience in a service-related industry, with exposure to unionized environments being an advantage. This role focuses on strategic client relationships and operational efficiency while ensuring adherence to HR policies and continuous improvement in all processes.

Qualifications

• Minimum of 2 years of management experience preferably in a service-related industry.
• Exposure to unionized environments would be beneficial.
• TES industry experience is an advantage.

Responsibilities

• Manage finance and compliance of all ICs and report discrepancies.
• Ensure HR policies and procedures are followed.
• Deliver on continuous improvement plans quarterly.

Skills

Leadership

Financial Management

People Management

Process Management

Customer Service

Education

NQF5 / Diploma or related tertiary qualification

Grade 12

Job description

Job title : Operations Manager- Durban

Job Location : KwaZulu-Natal, Durban

Deadline : January 30, 2026

Job Description

The Operations Manager is responsible for the end-to-end SC functionality of Distribution Centers in the Region. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

Minimum Requirements

• TES industry experience would be an advantage
• Minimum of 2 years of management experience preferably in a service-related industry
• Exposure to unionized environments would be an advantage
• CCMA Conciliation and Arbitration experience desirable
• Gr 12;
• NQF5 / Diploma or related tertiary qualification preferred

Additional Requirements

• N / A

Roles and Responsibilities

• Agree Fill rate and Headcounts with Client every season and Budget period; 96% is the targeted Fill Rate per shift;
• Ensure that staff payments via TES and WFM is accurate and presented timeously;
• Ensure that Staff Development and Training is in place for all management levels. i.e Supervisors and Managers;
• Ensure that the Succession Plan is submitted annually as per PDP;
• Ensure that HR policies and procedures are followed 100%;
• Ensure that all Employment Equity communication is shared with staff quarterly;
• Ensure that all PPE standards are adhered to as per Client HR policy;
• Protect Client assets, MHE equipment, Normal equipment (Cages and Totes) and respect for product.
• Ensure agencies comply with labour take on and exit processes, tracking of disciplinary actions etc.
• Ensure agency KPI’s are measured and managed e.g. shift fill rates, throughput, payroll queries and MHE etc.
• Provide regular feedback to Agencies and Client regarding shift performance metrics / targets.
• Ensure process compliance to WMS standards as agreed with Client;
• Review daily Shift Reports and formalize action points on same;
• Review weekly budget report to track agreed budget as per Client;
• Manage finance and compliance of all ICs and report to client on any discrepancies;
• Follow up on all client queries via Clients Admin department;
• Work closely with Clients Replenishment team to ensure a seamless Inbound function;
• Liaison with Client Transport department on a daily basis to ensure store deliveries are actioned as per plan;
• Close working relationship with Client Planning department, Operations manager, SSM and Inventory Manager; Understand client strategy and action plans for the current year;
• Self- Drive team to deliver on OTIF
• Understand the needs and complexities of stores during promotion and peak periods;
• Understand supplier management processes via the Client Replenishment team;
• Minimize financial risk to the client;
• Protect client Assets at all times;
• Responsible for protecting the ADfusion model at all times.
• Deliver on continuous improvement plans quarterly; Submit weekly forecasts on Staff expenditure to GM;
• Minimize MHE costs and Damages;
• Minimize claims from store level by ensuring Outbound processes are adhered to;
• Continuous training of DC staff to minimize damages within the picking Environment;
• Audit TES statements and invoices on a weekly / Monthly basis; Ensure that SHEQ programme as received from ACMS head office is implemented and adhered to;
• Support audit to manage SHEQ programme;
• Ensure staff training and appointments are as per SHEQ programme requirements;
• Ensure IOD management and adherence to policy;
• Ensure that SHEQ monthly reports are submitted

End Date : December 18, 2025

Transportation / Logistics jobs