Operations Manager / Branch Manager

Tailormade Staffing; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading staffing company in Cape Town is seeking an Operations Manager to oversee and improve the efficiency of operations. Responsibilities include ensuring timely and correct operations, managing quality assurance, and supervising staff. The ideal candidate will have proven experience in operations management, excellent leadership skills, and the ability to communicate effectively across all levels of the organization. Flexibility and attention to detail are essential for success in this role.

Qualifications

• Proven work experience as an operations manager.
• Adequate knowledge of organizational effectiveness and operations management.
• Effective communication skills across all organizational levels.

Responsibilities

• Ensure all operations are conducted correctly and cost-effectively.
• Manage quality assurance programs.
• Supervise and coach supervisors regularly.

Skills

Operations management

Leadership skills

Effective communication

Problem-solving

Attention to detail

Budget management

Tools

Spreadsheets

Audit report tools

Job description

Operations Manager

As the Operations Manager, you will ensure the organization runs smoothly and efficiently, meeting the expectations and needs of customers and clients.

Overview

By managing day-to-day activities, analyzing statistics, and preparing reports, you will play a vital role in the company. You will liaise with team members, interact with managers across different areas, present findings to stakeholders, and train and supervise new employees while tracking staff performance.

Responsibilities

• Ensuring all operations are conducted correctly, cost‑effectively, and timely, aligning with specifications and quality requirements.
• Improving operational management systems, processes, and best practices to guarantee organizational well‑being.
• Planning and controlling change.
• Managing quality assurance programs.
• Researching new technologies and alternative methods of efficiency.
• Utilizing audit report tools to measure site performance effectiveness.
• Supervising and coaching supervisors regularly.
• Ensuring warehouse efficiency.
• Contributing to the achievement of clients’ and company’s strategic and operational objectives.
• Monitoring employee KPIs.
• Addressing client and personnel concerns.
• Ensuring ongoing communication between departments to maintain continuous improvement.
• Supporting clients in planning and ensuring adequate resources for the business.
• Training staff and managers to ensure adequate performance.
• Providing leadership support to teams and motivating staff to achieve productivity goals.
• Identifying skills gaps in the organization and recommending a recruitment program to address them.
• Liaising with senior management and directors to keep them updated on shop floor matters.
• Setting and reviewing budgets and managing costs.

Other Duties

• Improving operational systems, processes, and policies in support of the organization’s mission.
• Supporting better management reporting, information flow, and organizational planning.
• Increasing the effectiveness and efficiency of Support Services through improvements and coordination between functions.
• Playing a significant role in long‑term planning for operational excellence.

Required Knowledge, Skills, and Abilities

• Proven work experience as an operations manager.
• Adequate knowledge of organizational effectiveness and operations management.
• Budget development and oversight experience.
• HR / IR knowledge (Unions / CCMA / Disciplinary Hearings).
• Effective communication skills across all organizational levels.
• Leadership and organizational skills.
• Planning skills to ensure future goals are clearly outlined.
• Problem‑solving abilities to adapt to changing environments.
• Attention to detail.
• Superior computer and typing skills, including data entry.
• Good verbal communication with employees.
• Ability to work with minimal supervision.
• Proficiency with spreadsheets.
• Multi‑tasking abilities.
• Ability to work on deadlines.
• Reliable and flexible individual.

Working Hours

As the Operations Manager, you are required to ensure operations run effectively to support customer requirements, which may entail a 7‑day operation. Working hours are typically between 7:30 and 16:30, but you may be asked to work outside of these hours based on client requests.

Application Process

Please include your current salary and notice period in your application.