Operations Manager

Hungry Lion; Stellenbosch; On-site; ZAR 450 000 - 564 000; Full time

Job summary

A leading fast food company is seeking an experienced Operations Manager to join their team in Mauritius. The role involves overseeing operational standards, driving financial performance, and managing a team to enhance customer service excellence. Candidates must have at least 5 years of experience in the quick-service restaurant industry and be fluent in French and English. A relevant tertiary qualification is advantageous. Relocation to Mauritius is required.

Qualifications

• Minimum 5 years' senior management experience in the quick-service restaurant (QSR) / fast food industry.
• Solid understanding of financial and employment relations principles.
• Valid driver's licence.

Responsibilities

• Drive operational standards and accountability for business KPIs.
• Oversee Operations to achieve short and long-term goals.
• Monitor employee performance and drive talent development.
• Manage food costs, labor costs, and controllable expenses.

Skills

Fluent French

Fluent English

Leadership and people management

Analytical thinking

Customer-centricity

Decision-making and judgement

Conflict management

Education

Relevant tertiary qualification

Job description

We have an opportunity for anOperations Managerto join our team based inMauritius.

The purpose of the role is to drive the operational standards in designated areas and to take accountability to achieve / exceed operational business KPIs.The incumbent will : Oversee Operations to meet short and long-term goals and projections, work closely with Functional Heads of enablement departments and constantly evaluate performance through analysing and interpreting data and metrics.Monitor and analyse the staff movement and turnover trends and build people capability by driving a culture of learning, succession management practices, execution of bench planning and internal promotion processes.Drive the achievement of operational excellence through managing food cost gaps, cost of labour and controllable expenses in line with budgets and maximise profit by ensuring effective implementation of marketing promotions.Enhance customer service excellence and ensure returned business.Maintain internal security at a maximum level according to company policies and procedures and ensure that company standards and procedures are followed at all times; including health and safety and banking procedures.

REQUIREMENTS

Fluent French / Creole and English essential.Willing to travel and or relocate to Mauritius, if not from Mauritius.Solid knowledge of Mauritian laws is advantageous.A relevant tertiary qualification is advantageous.Minimum 5 years' senior management experience in the quick-service restaurant (QSR) / fast food industry.Solid understanding of financial and employment relations principles.Valid driver's licence

PETENCIES

Leadership and people managementAnalytical thinkingStrategy and executionCustomer-centricityDecision-making and judgementConflict managementInterpersonal skillsIntegrityResilience and stress toleranceBusiness acumenEmotional intelligence