Operations Manager

Tsebo Solutions; Secunda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facility management company in South Africa is looking for a Manager to oversee operations and service delivery. You will ensure quality standards and client satisfaction while managing unit finances. The ideal candidate will have significant management experience and the ability to maintain high service standards. This is a full-time position based in Secunda.

Qualifications

• Managerial experience in operations management.
• Experience in health and safety regulations required.
• Ability to maintain high standards of service delivery.

Responsibilities

• Oversee operations and service delivery, ensuring quality standards.
• Manage unit finances, budgets, and forecasts.
• Ensure effective communication with clients and staff.
• Adhere to health and safety regulations.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Job description

Operations and Service Delivery

• Act with utmost urgency when attending to any client request.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to
• Ensure work schedules / job cards are in place for each position and relevant to site
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required
• The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file
• The upkeep of the unit master file (Business Information File) kept at Head office by submitting all changes (upsells / down sells / scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File
• Delivery of chemicals and consumables to sites may be a requirement
• Delivery of pay slips monthly to sites

Communication

• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
• Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports cleaning inspection and walk about reports reports on training performed reports on client maintenance matters that were reported by cleaning management and / or completion of client monthly surveys. It may also include client specific requirements
• Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff

Labour Management

• With reference to recruitment and new appointments policies procedures and deadlines to be adhered to
• All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Operations managers must ensure adherence to this
• Operations managers are responsible to approve salaries for their units and to actively monitor labour / turnover ratios per contract
• Operations managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied
• Operations managers are responsible to represent the company during ccma cases and union meetings as required

Health and Safety

• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies quality programmes and legislation.

Unit Finance

• Ensure each unit is operating within the budgetary guidelines with reference to labour capital asset depreciation and maintenance chemical and consumable spent and other expenses
• Compile accurate budgets and forecasts in line with company deadlines
• Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
• Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period
• Continually identify potential of additional business within existing contracts and once off cleaning opportunities

General

• To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business
• To implement and manage initiatives and objectives as set out from time to time by our clients and / or Tsebo
• Management and to support functions such as Quality (Star Grading) Procurement Training or HR
• Operations managers are to ensure that our TCS brand is protected and represent it professionally at all times
• Ensure that statutory / legal requirements are strictly adhered to.
• Continually look at cross selling opportunities within the Tsebo Solutions Group (hygiene security catering facility management)

Required Experience: Manager

Key Skills

• Six Sigma
• Lean
• Management Experience
• Process Improvement
• Microsoft Outlook
• Analysis Skills
• Warehouse Management System
• Operations Management
• Kaizen
• Leadership Experience
• Supervising Experience
• Retail Management

Employment Type: Full-Time

Experience: years

Vacancy: 1