Operations Manager

Pedros; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading restaurant franchise in Randburg is looking for a Junior Operations Manager to implement operational frameworks and enhance profitability. The ideal candidate will have at least 2 years of experience and expertise in franchise management, ensuring compliance with operating procedures and excellence in people management. Advanced MS Office skills are necessary for this role.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Franchise/Corporate Store experience is essential.
• Advanced knowledge of MS Office required.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Manage operational issues at stores effectively.
• Ensure compliance with standard operating procedures.

Skills

People management

Sales target achievement

Quality control

Franchise/Corporate Store experience

Advanced MS Office

Education

Marketing/Business Development/Business Administration

Tools

GAAP/Micros

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team

Requirements

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)