Operations Manager

Outdoor Investment Holdings; Pretoria; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A premier lifestyle retail company in Pretoria is seeking a General Manager to lead and scale their operations. The role includes full commercial accountability and collaboration with the Brand Manager to drive brand strategy. The ideal candidate will develop retail best practices, oversee inventory, and foster a collaborative company culture. This position offers an opportunity to significantly impact business growth and brand expansion.

Responsibilities

• Implement the overall strategy for Adventure Brands in alignment with growth objectives.
• Drive revenue growth across B2C and B2B channels.
• Oversee inventory control processes for accuracy.

Job description

Role Purpose: The General Manager is responsible for building, leading, and scaling a premium lifestyleretail business.

This role encompasses full commercial accountability, brand stewardship, retail development, and the expansion of multi-channel operations.

As a distributor of exclusive brands, the General Manager works closely and continuously with the Brand Manager to align retail execution with brand strategy.

Key Responsibilities

• Implement the overall strategy for Adventure Brands in alignment with OIH growth objectives.
• Drive revenue growth across both B2C (retail stores and e-commerce) and B2B (distribution, wholesale, and licensing) channels through strategic planning, market development, and performance optimisation.
• Execution of standalone flagship stores in major urban centres.
• Safari Outdoor Collection concept stores, managing site selection, operational planning, and team readiness.
• Own all elements of P&L management, business planning, and investor reporting.
• Develop risk mitigation and contingency planning across logistics, supply chain, and retail operations.
• Establish trade terms, pricing architecture, and route-to-market strategies that maximise volume and protect brand equity.
• Collaborate and develop with the Brand Manager the retail infrastructure to support brand expansion: store design, location acquisition, hiring, training, and customer experience design.
• Oversee online platform development and omnichannel integration, with a focus on brand consistency and seamless customer journeys.
• Implement retail best practices, including staff performance management and mystery shopper initiatives.
• Implement Standard Operating Procedures (SOPs) for inbound stock processes, including receiving, GRVs, and barcode control.
• Approve and manage logistics and freight-related costs in line with budget and operational efficiency.
• Oversee inventory control processes to ensure stock accuracy and optimal levels.
• Monitor and manage landed cost calculations to maintain margin integrity.
• Ensure Royalty Sheet protocols are followed before stock is received into the system.
• Supervise fulfilment operations, including pick & pack procedures, dispatch timelines, and handling of customer returns and credit claims.
• Oversee product complaints and warranty issues.
• Coordinate replacement protocols and customer communications through retail partners.
• Build and inspire a cross-functional team across retail, marketing, supply chain, and sales.
• Champion a culture of accountability, creativity, and agility, reflecting the distinct identities of the brands.
• Foster alignment with OIH shared services and business units.
• Recruitment and administration, onboarding of new employees.
• Facilitate regular team meetings and development reviews.