Operations Manager

Kendrick Recruitment; Phalaborwa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a dynamic Operations Manager to oversee operations at a luxury safari lodge in Sabi Sands, South Africa. The ideal candidate should have a minimum of 5 years of hospitality management experience, preferably in luxury settings, and possess strong leadership and financial skills. Responsibilities include supporting the General Manager, ensuring high service standards, and managing departmental operations. This role offers competitive remuneration and an outstanding opportunity for professional growth.

Benefits

Competitive remuneration and benefits

Opportunities for professional growth

Supportive team environment

Qualifications

• Minimum 5 years experience in hospitality operations management preferably in luxury lodges or hotels.
• Proven leadership and team development skills.
• Strong financial acumen including budgeting, reporting, and inventory control.
• Excellent organizational, problem-solving, and decision-making abilities.
• Outstanding communication and interpersonal skills.

Responsibilities

• Support the General Manager in all aspects of operations.
• Oversee guest-facing departments including Food & Beverage, Housekeeping, and Reservations.
• Ensure consistent high standards of service and guest satisfaction.
• Monitor daily operations and proactively resolve issues.
• Support Heads of Department in achieving operational and financial objectives.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Operations Management

Leadership Experience

Supervising Experience

Education

Relevant tertiary qualification in Hospitality Management or related field

Job description

Operations Manager Luxury Safari Lodge Sabi Sands

Kendrick Recruitment is seeking a highly experienced and dynamic Operations Manager to join a luxury safari lodge in the iconic Sabi Sands. This role is a key leadership position responsible for overseeing all operational departments ensuring exceptional guest experiences and supporting the General Manager in delivering excellence across the lodge.

Package:

• Salary: Negotiable depending on experience
  

• Live-in position
  

Key Responsibilities:

• Support the General Manager in all aspects of operations and assume full responsibility in their absence
  

• Oversee guest-facing departments including Food & Beverage Housekeeping Guides Maintenance and Reservations
  

• Ensure consistent high standards of service safety and guest satisfaction
  

• Monitor daily operations and proactively resolve issues
  

• Support Heads of Department in achieving operational financial and service objectives
  

• Collaborate with the Financial Controller to manage budgets monitor performance and implement cost-control measures
  

• Oversee inventory management procurement and revenue generation activities
  

• Ensure accurate financial reporting and compliance with company policies
  

• Drive initiatives to maximise profitability while maintaining quality and guest experience
  

• Coordinate recruitment onboarding and training in partnership with HR
  

• Foster a positive inclusive and high-performance culture
  

• Champion staff welfare engagement and retention
  

• Oversee compliance with labour laws disciplinary actions and HR policies
  

• Act as a key point of contact for guest feedback and special requests
  

• Collaborate to enhance guest offerings amenities and activities
  

• Provide hands‑on leadership to guest services teams to maintain the highest luxury standards
  

• Contribute to lodge strategic planning and execution
  

• Provide operational performance reports to senior management
  

• Implement and monitor Standard Operating Procedures (SOPs) across departments
  

• Work closely with the General Manager Lodge Manager Financial Controller HR and support teams
  

• Facilitate effective interdepartmental communication
  

• Represent the lodge in meetings audits and external engagements as required
  

Skills & Experience:

• Minimum 5 years experience in hospitality operations management preferably in luxury lodges or hotels
  

• Proven leadership and team development skills
  

• Strong financial acumen including budgeting reporting and inventory control
  

• Excellent organisational problem‑solving and decision‑making abilities
  

• Outstanding communication and interpersonal skills
  

• Commitment to delivering world‑class guest experiences
  

• Relevant tertiary qualification in Hospitality Management or related field preferred
  

• Knowledge of compliance health & safety and labour regulations in hospitality
  

What We Offer:

• The opportunity to lead operations in one of Africa's premier safari destinations
  

• A passionate and supportive team environment focused on excellence and conservation
  

• Competitive remuneration and benefits
  

• Opportunities for professional growth training and career advancement
  

• The chance to make a meaningful impact on guest experiences and sustainable tourism
  

This is an exceptional opportunity for a skilled and driven operations professional to take a leading role in a luxury safari lodge environment.

Required Skills:

Experience

Key Skills:

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience: years

Vacancy: 1

Monthly Salary Salary: 50000 - 60000