Operations Manager

Bidvest Prestige; KwaZulu-Natal; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the hygiene industry is seeking an Operational Manager to oversee staff and ensure compliance with service level agreements. The successful candidate will develop systems for client service, manage operational activities, and drive profitable performance across the region. They will require experience in property management, strong communication skills, and the ability to foster relationships with clients and staff in a dynamic environment.

Qualifications

• 3 years of experience in Cleaning/Hygiene industry or Outsourced property services.
• Valid SA Drivers' License required.
• Basic knowledge of OHS Act and ISO 9001 management.

Responsibilities

• Manage operational activities and ensure adherence to service level agreements.
• Conduct site visits and manage delivery of cleaning supplies.
• Implement and evaluate cleaner work schedules.

Skills

Knowledge and experience in the Cleaning/Hygiene industry

Knowledge of HR related issues

Financial Planning and Strategy

Negotiation Skills

Analytical Skills

Excellent Written Communication

Excellent Oral Communication

Teamwork & Partnering

Customer Focus & Quality Management

Education

NQF Level 6: Diploma in Property Management

Matric (Senior Certificate)

SAFMA Certified facilities Supervisor

Project Management qualification

Tools

MS Word

MS Excel

MS Powerpoint

MS Project

MS Outlook

PRP

D365

Job description

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
• Ensure to maintain health and safety requirements on sites, keep safety file up to date
• Ensure the staff is trained on Health and Safety as required by the OSH Act
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
• Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• SAFMA Certified facilities Supervisor
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
• Basic knowledge of HR related issues and procedures; Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication