Operations Manager

Focus Travel & Tours; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A travel and tours company in Johannesburg seeks a Reservations Manager to oversee the booking process, lead the reservations team, and optimize revenue. The ideal candidate must have 5 years of experience in a managerial role within the hospitality or travel industry, a bachelor's degree in Tourism management, and excellent customer service skills. This role demands attention to detail and strong communication abilities.

Qualifications

• 5 years of experience in sales, management, or a leadership position in hospitality or travel.
• Excellent regional geographic knowledge.
• Proficiency in computer reservations systems.

Responsibilities

• Oversee all reservations from inquiry to confirmation.
• Lead and motivate the reservations team to meet goals.
• Optimize revenue through effective yield management.
• Manage group bookings and ensure compliance with obligations.

Skills

Customer service

Communication

Organization

Attention to detail

Negotiation

Education

Matric / Grade 12

Bachelor's degree in Tourism management or a related field

Tools

Computer reservations systems

Job description

CORE RESPONSIBILITIES

Overseeing all reservations from initial inquiry to final confirmation, ensuring accuracy, and managing the daily booking flow, including updates and cancellations.

TEAM LEADERSHIP

Leading, training, and motivating the reservations team to meet departmental goals and Key Performance Indicators (KPIs).

Revenue and Yield Management

Optimizing revenue through effective yield management.

ACCURATE INVOICING

Client and guest relations: Liaising with travel agents and handling inquiries, complaints, and special requests.

OPERATIONAL OVERSIGHT

Managing group bookings, checking rooming lists, and ensuring compliance with contractual obligations and internal policies.

To ensure client expectations are met and the highest delivery of service is driven through the business.

To ensure that clients are offered the best available price and product.

To build and retain relationships with clients.

To always ensure effective communication with clients.

To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.

REQUIRED SKILLS AND QUALIFICATIONS

Experience

5 years of experience in sales, management, or a leadership position preferably in the hospitality or travel industry.

Excellent Regional geographic knowledge.

EDUCATION

Matric / Grade 12.

A bachelor's degree in Tourism management or a related field.

Technical skills

Proficiency in computer reservations systems is essential.

Other skills

Strong customer service, communication, and organizational skills are necessary for success in this role.

COMPETENCY

Attention to detail is essential.

A mature approach when dealing with people.

Capacity for dealing with employers and workers at all levels.

Confidentiality, tact and discretion when dealing with people.

Excellent planning, organisational, and analytical skills.

Good verbal and written communication skills.

Integrity and honesty.

Good interpersonal skills.

Good Problem-solving skills.

Negotiation and liaison ability.

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