Operations Manager

Letshalo HR Services; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A consulting firm is seeking an experienced Operations Manager to refine processes and enhance team coordination. The ideal candidate will hold a relevant degree and possess over 3 years of experience in operations management, preferably in healthcare. This role requires strong project management skills and a passion for improving healthcare delivery.

Qualifications

• Over 3 years of experience in operations management or similar role.
• Strong experience with project management methodologies such as Agile.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Develop and implement standardised operating procedures.
• Coordinate activities between teams and leadership.
• Create reporting dashboards for operational performance.

Skills

Project management skills

Communication skills

Data analysis

Budget management

Process improvement

Leadership skills

Education

Bachelor’s degree in Operations Management or related field

Tools

Project management software

Job description

SUMMARY

Our client is looking for a strategic and results-driven Operations Manager to serve as the operational backbone of the organisation.

Purpose of the job

The Operations Manager will be responsible for refining internal processes, enhancing cross-team coordination, and implementing systems that foster accountability and efficiency.

Key Responsibilities

Operational Strategy and Process Improvement

• Develop, implement, and refine standardised operating procedures (SOPs) for key business functions, including project management, client onboarding, and deliverable creation.
• Analyse existing workflows to identify bottlenecks, inefficiencies, and risks to quality; design and execute improvement plans.
• Establish and monitor key performance indicators (KPIs) for operational efficiency, project health, and team productivity.
• Lead initiatives to leverage technology and automation to streamline repetitive tasks and improve data management.

Coordination & Project Management oversight

• Act as the central hub for coordinating activities between teams, leadership, and support functions.
• Implement and manage an organisation-wide project management framework to ensure visibility into all active projects, deadlines, and resource allocation.
• Facilitate regular operational meetings to ensure alignment, proactively address challenges, and drive decision-making.
• Manage resource planning to balance team workloads and ensure optimal staffing for project success.

Accountability & Performance Management

• Work with department heads to define clear roles, responsibilities, and performance expectations for all team members.
• Develop a system for tracking project milestones, deliverables, and quality standards, ensuring teams are held accountable for their commitments.
• Create reporting dashboards that provide leadership with a clear, data-driven view of operational performance.
• Foster a culture of continuous feedback and professional development, linking operational goals to individual performance.

Quality, Compliance and Ethics

• Ensure all operational processes and methodologies align with the highest standards of patient safety, healthcare ethics and human rights.
• Oversee the quality assurance process for client deliverables, ensuring consistency, accuracy, and adherence to project scope.
• Manage risk by ensuring compliance with relevant legal regulations (e.g., POPIA) in the internal operations.

Minimum Qualifications & Experience

• Bachelor’s degree in Operations Management, Business Administration, Healthcare Administration, or a related field.
• Over 3 years of experience in operations management, senior project management, or a similar role, preferably within a consulting, healthcare, or professional services environment.
• Proven history of designing and implementing process improvements that delivered measurable gains in efficiency and quality.
• Strong experience with project management methodologies (e.g., Agile) and related software.
• Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
• Outstanding communication, facilitation, and interpersonal skills, with the ability to manage up, down, and across the organisation.

Highly Desired

• Master’s degree (MBA or similar qualifications)
• Direct experience in the healthcare sector with a demonstrated understanding of patient safety, quality improvement, and healthcare regulations.
• Experience in a scaling consulting or service-based business.
• Certification in Project Management (PMP), Six Sigma, or a similar field

Skills

• Strong project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance monitoring.
• Ability to manage budgets and resources.
• Experience in process improvement and optimisation.
• Leadership and team management skills.

Personal Attributes

• Mission-aligned : A genuine passion for improving healthcare and a deep respect for ethical principles and diversity.
• Systems thinker : Able to see the big picture and understand how processes interconnect.
• Proactive and hands‑on : Does not wait for direction; identifies problems and opportunities and acts on them.
• Diplomatic and firm : Able to hold teams accountable with respect and build consensus while driving change.
• High integrity : Unquestionable ethics and discretion in handling sensitive information.

POSITION INFO

If you do not hear from us within 2 weeks, after the closing date,