Operations Manager

Metamorphosis Integrated Solutions; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading motor industry firm in Gauteng seeks an experienced Operations Manager to ensure the effective functioning of their branch and to cultivate relationships with service providers. The ideal candidate will have at least 8 years at a Senior Management level within the motor sector and solid knowledge of governance and compliance standards. This role requires strong leadership skills and a commitment to delivering exceptional service to both customers and partners.

Qualifications

• Minimum 8 years at Senior Management level in the motor industry.
• Strong knowledge of motor industry and insurance.
• Experience in governance and compliance within the industry.

Responsibilities

• Ensure smooth running of the designated branch area.
• Develop and maintain relationships with service providers.
• Ensure adherence to governance and compliance standards.
• Drive performance management and staff development.
• Provide superior service to customers and service providers.

Skills

Management experience

Customer relationship management

Business development

Governance and compliance standards

Education

Matric

Chartered Accountant (Ideal) or Engineer

Tools

Microsoft Suite Intermediate

Online Systems

Job description

Operations Manager (Motor Industry)

Purpose of the Job: Ensure the smooth running of the designated area branch, maintain existing relationships with service providers and customers, and elicit new, cost-effective service providers who meet Group Standards.

Key Relationships (Internal & External)

• Internal: All branch staff, Head Office (HO) finance, HR, and Company Secretarial
• External: Service Providers, Insurers

Critical Experience

Minimum 8 years at Senior Management level in the motor industry.

Critical Job-related Knowledge

Motor industry, Insurance.

Minimum Education

Matric, Chartered Accountant (Ideal) and / or Engineer.

Technical (Systems) Knowledge Required

Microsoft Suite Intermediate, Online Systems.

Job Outputs

1. Contribute towards the achievement of branch profit. Ensure monthly production targets are met. Contain workshop losses between departments. Ensure salary costs are within budget with minimum use of overtime. Ensure COS% on each job is optimal. Confirm % accuracy on all final costings including additionals charged for. Ensure achievement of daily conversion targets. Ensure achievement of COS% on tow‑ins per quote and weighted average monthly. Ensure that quotes prepared are profitable, accurate, and fully completed optimizing labor and minimizing additionals. Ensure assessments are done correctly and minimize costs.
2. Create business building opportunities through the maintenance of existing and development of new collaborative relationships. Identify new insurance companies and broker networks to enhance services, benefits, and value‑adding initiatives. Ensure workloads for all branches are met. Ensure that the Group and respective MBRs receive an adequate share of the insurer / brokers authorized repair work.
3. Ensure internal and external governance and compliance standards are met. Ensure the quality of work done is according to manufacturers standards. Ensure Health and Safety measures are adhered to at all times. Ensure company equipment and machinery is maintained and serviced. Ensure that all files contain necessary documentation compliant with Insurers and Manufacturers audits. Ensure Group and Insurance SLAs are adhered to in final costings. Ensure quotations are compliant with relevant insurers SLAs. Ensure accuracy on vehicle details (parts, model, price, etc.). Remain up to date on changes in insurance requirements and protocols. Be familiar with current insurance industry legislation and developments.
4. Ensure superior service to customers and service providers at all times. Follow up and respond to escalations within 24 hours. Facilitate communication and priority resolution of repair issues between parties. Initiate continuous contact with insurers, brokers, and manufacturers to evaluate expectations and meet client service deliverables. Ensure Group benchmark CSI targets are met.
5. Management and Development of Human Resources: Recruit competent, high‑performance staff with assistance from HR. Contribute to developing an enabling culture and high staff retention through mentoring. Drive performance management throughout the year. Provide training and development to ensure succession. Conduct annual performance appraisals.