Operations Manager

Talent Shore; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing rental management company in South Africa is looking for an experienced Operations Manager to oversee their team and improve operational systems. The ideal candidate will have at least 3 years of experience in hospitality or property management, and a proven track record in managing remote teams. This fully remote position offers competitive pay and the chance to shape operations as the company scales.

Benefits

Competitive pay

Dynamic work environment

Opportunity to shape operations

Qualifications

• Minimum 3 years of experience in hospitality or property management.
• Proven track record of managing remote teams.
• Strong understanding of Airbnb operations and guest relations.

Responsibilities

• Handle guest escalations and ensure fast resolutions.
• Maintain and improve operational systems and processes.
• Collaborate with leadership to uphold quality standards.

Skills

Hospitality management

Team management

Airbnb operations

Communication skills

Process optimization

Attention to detail

Job description

About our client

Our client is a fast-growing short-term rental management company that launched just over two years ago.

Today, we manage 75+ Airbnb units, with a clear roadmap to reach units by the end of this year and + units by the end of next year.

Our mission is todeliver exceptional guest experiences while scaling with precision and operational excellence.

The Role

We're looking for a high-performing Operations Manager with a proven track record in Airbnb / short-term rental operations and hospitality management.

This person will set the standard for our operations as we scale, lead our VA team effectively, and ensure the systems and processes are not only maintained but continuously improved.

Current Team Structure

• 6 Remote VAs (Guest Communications, Maintenance Scheduler, Head VA)
• Revenue Manager
• Pricing Manager (Dynamic Pricing)
• Full-time Staffing & Furnishing Manager
• 3 Company Directors

Key Responsibilities

• Handle guest escalations and ensure fast, professional resolutions.
• Maintain and improve operational systems and processes – suggest and implement better tools where needed.
• Work closely with leadership to uphold quality standards across all units.
• Oversee expense tracking, reporting, and accountability within the operations team.
• Ensure guest communication is optimized, balancing efficiency with 5-star guest experience.
• Collaborate with directors, revenue manager, and pricing manager to align operations with company growth targets.
• Drive a culture of accountability, ownership, and continuous improvement within the team.

Requirements

• Minimum 3 years of experience in hospitality, property management, or short-term rentals preferred).
• Proven track record of managing remote teams effectively.
• Strong understanding of Airbnb operations, guest relations, and escalation handling.
• Highly organized with excellent attention to detail.
• Strong systems thinker – able to optimize workflows and introduce new tools / processes.
• Financial awareness and experience with expense / operations tracking.
• Strong communication and leadership skills.

What We Offer

A chance to join a fast-scaling property business with huge growth plans.

Benefits

• Work in a dynamic, entrepreneurial environment with a driven leadership team.
• Opportunity to own and shape operations as we scale past + units.
• Competitive pay aligned with experience.
• Fully remote, South Africa–based role.