Operations Manager

Bidvest Prestige; Gauteng; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading hospitality company in South Africa is seeking an experienced Operations Manager to oversee day-to-day operations. The role requires expertise in hospitality management, strong leadership skills, and a commitment to service excellence. The ideal candidate will have a proven track record in a similar role and will be responsible for ensuring high-quality service delivery, managing staff, and driving operational improvements.

Qualifications

• Proven experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills required.
• Excellent organizational and problem-solving abilities necessary.

Responsibilities

• Oversee daily operations of hospitality services.
• Develop and implement operational strategies.
• Ensure compliance with company policies and industry standards.
• Manage budgets and financial performance.
• Collaborate with other departments to drive growth.
• Recruit, train, and supervise staff.
• Handle customer complaints and resolve issues.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Education

Hospitality Management or related field

Tools

Microsoft Office

Job description

Position: Operations Manager

Company: Bidvest Prestige Hospitality

Overview

Bidvest Prestige Hospitality is seeking an experienced Operations Manager to oversee the day‑to‑day operations of our hospitality services. The Operations Manager will be responsible for ensuring the highest level of service delivery to our clients and customers. The ideal candidate will have a strong background in hospitality management and a proven track record of success in a similar role.

Key Responsibilities

• Oversee the daily operations of the hospitality services, including managing staff, ensuring quality control, and monitoring customer satisfaction.
• Develop and implement operational strategies to improve efficiency and enhance the overall guest experience.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.
• Manage budgets and financial performance to achieve profitability targets.
• Collaborate with other departments, such as sales and marketing, to drive business growth and development.
• Recruit, train, and supervise staff, motivating them to deliver exceptional service.
• Handle customer complaints and resolve issues in a timely and professional manner.

Qualifications

• Hospitality Management or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills.
• Excellent organizational and problem‑solving abilities.
• Knowledge of industry trends and best practices.
• Proficiency in Microsoft Office and other relevant software applications.

If you are a dynamic and results‑driven individual with a passion for hospitality, we invite you to apply for the position of Operations Manager at Bidvest Prestige Hospitality. Join our team and help us deliver an unparalleled level of service to our clients and customers.