Operations Manager

Empire Recruitment Pty Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in South Africa is seeking an experienced Operations Manager to oversee multi-site services operations across KwaZulu-Natal. This pivotal role involves strategic oversight and on-the-ground leadership to ensure high-quality services and compliance with standards. The ideal candidate will have extensive experience in operational management and a passion for excellence.

Qualifications

• 5+ years’ experience in multi-site operational management (FMCG, hospitality, manufacturing, or healthcare environments).
• Proven track record of leading teams, managing KPIs, and maintaining operational discipline.
• Strong leadership, problem-solving, and communication skills.

Responsibilities

• Lead daily operations across multiple sites, ensuring consistent service delivery and stock availability.
• Maintain strong quality assurance standards and compliance with infection prevention protocols.
• Manage logistics between factory sites to ensure on-time, accurate distribution.
• Supervise, train, and develop site supervisors and operational teams across all regions.

Skills

Leadership

Problem-solving

Communication

Education

Bachelor’s Degree or National Diploma in Operations, Logistics, Supply Chain, Industrial Engineering, Hospitality, or Health Sciences

Job description

Multi-site role | Full-time | Leadership Position

Our client in the services sector is seeking an experienced Operations Manager to oversee multi-site services operations across KwaZulu-Natal. This pivotal role combines strategic oversight with on-the-ground leadership, ensuring the sites are always equipped with clean, compliant, and high-quality products and service.

What You’ll Do :

• Lead daily operations across multiple sites, ensuring consistent service delivery and stock availability.
• Maintain strong quality assurance standards and compliance with infection prevention protocols.
• Manage logistics between factory sites to ensure on-time, accurate distribution.
• Supervise, train, and develop site supervisors and operational teams across all regions.
• Foster trusted relationships with stakeholders and ensure SLA commitments are met.
• Report on key operational metrics — from stock levels to service quality and compliance.
• Drive continuous improvement initiatives across processes, systems, and people.

What You’ll Need :

• Bachelor’s Degree or National Diploma in Operations, Logistics, Supply Chain, Industrial Engineering, Hospitality, or Health Sciences.
• 5+ years’ experience in multi-site operational management (FMCG, hospitality, manufacturing, or healthcare environments).
• Proven track record of leading teams, managing KPIs, and maintaining operational discipline.
• Strong leadership, problem-solving, and communication skills.
• Knowledge of infection control or healthcare operations (advantageous but not essential).
• Valid driver’s licence and willingness to travel across KZN sites.

Why This Role Matters :

This position sits at the intersection of quality, efficiency, and care — ensuring hospitals can focus on what matters most : their patients. If you’re a natural leader with operational insight and a passion for excellence, this opportunity is for you.