Operations Manager

The Legends Agency; Cape Town; On-site; ZAR 300,000 - 370,000; Full time

Job summary

A UK-based retail e-commerce company is seeking an Operations Manager to enhance online business operations in a fast-paced environment. The role includes oversight of merchant onboarding, compliance checks, and performance monitoring while leading a team. Competitive salary and benefits are offered, including medical allowances and annual leave. Ideal candidates will have over five years of relevant experience and strong leadership skills.

Benefits

19 days annual leave

R1,500 medical allowance

Qualifications

• 5+ years of experience in an Operations Manager role.
• Experience managing a team of 5 or more employees.
• Proficient in data analysis and reporting tools.

Responsibilities

• Oversee the approval process for new merchants.
• Ensure deals meet internal compliance standards.
• Analyze sales data to drive business decisions.

Skills

Leadership

Problem Solving

Data Analysis

Education

Tertiary qualification in Business or Commerce

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

R 30,000.00 - 33,000.00 (South African Rand)

Operations Manager Retail E-Commerce
Location: Century City, Cape Town
Salary: R370,000 per annum
Benefits: 19 days annual leave + R1,500 medical allowance
Start Date: ASAP

About the Role

We are seeking an experienced Operations Manager to join a fast-paced UK-based retail e-commerce company. This role is ideal for a highly organized, analytical leader with a passion for online business and a proven background in operations management within the e-commerce or retail industry.

The Operations Manager will play a crucial role in ensuring efficient deal approvals, merchant onboarding, compliance checks, and smooth execution of business processes. The ideal candidate must have strong leadership abilities, excellent problem-solving skills, and the ability to drive operational excellence in a high-growth environment.

Key Responsibilities

New Business & Merchant Approval

• Oversee the approval process for new merchants, ensuring compliance with business requirements, such as proof of trading, credit score checks, website quality, and stock storage verification.
• Coordinate in-house warehouse inspections where necessary.
• Provide monthly reports summarizing merchant onboarding, deal performance, and any required action plans.

Compliance & Deal Execution

• Ensure deals meet internal compliance standards and ASA (Advertising Standards Authority) guidelines before they go live.
• Verify pricing and discount accuracy before deals are launched.
• Work closely with the sales team to rectify any compliance issues and ensure deals are market-ready.
• Lead a team of three direct reports:
• 2 x Deal Executives Responsible for deal approvals, ensuring merchants meet quality standards, and verifying that offers are competitive and profitable.
• 1 x Stock Controller Monitors high-revenue deal stock levels, ensures stock replenishment, and manages deal expirations to minimize missed sales.
• Conduct weekly one-on-one meetings with the team to provide guidance, support, and performance feedback.
• Collaborate with the Head of Merchandising on strategy and operational improvements.

Performance Monitoring & Reporting

• Analyze sales data, identify trends, and create reports to drive business decisions.
• Develop action plans for underperforming merchants to improve their performance.
• Forecast seasonal demand and align team priorities accordingly.

Required Skills & Experience

• 5+ years of experience in an Operations Manager role within retail, e-commerce, or a related industry.
• Tertiary qualification in Business, Commerce, or a related field.
• Experience managing a team of 5 or more employees.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with reporting tools and data analysis.
• Ability to prioritize, strategize, and implement action plans based on data insights.
• A passion for e-commerce and online business with a keen eye for operational efficiency.

Why Join Us?

• Work for a UK-based company with exciting growth opportunities.
• Be part of a dynamic, fast-paced e-commerce environment.
• Competitive salary and benefits.
• Opportunity to make a significant impact in a leadership role.

If you meet the above criteria and are ready to take on this exciting challenge, apply today!