Operations Manager

The Legends Agency; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A vibrant digital agency is seeking an Operations Manager to drive operational excellence. You will oversee a remote team, manage workflows, and implement process improvements. Ideal candidates have over 5 years in operations management and strong leadership skills. This remote role offers a competitive salary of R65,000/month and excellent benefits.

Benefits

25 days paid leave annually, plus your birthday off

Up to 7 days paid sick leave per year

Access to a leading online mental health and therapy platform

Commission on deals you help secure

Qualifications

• 5+ years in operations management, ideally in a digital agency or service-led business.
• Strong leadership and people management skills, comfortable managing distributed teams.
• Proven experience in HR, recruitment, and credit control.

Responsibilities

• Ensure day-to-day activities run smoothly while supporting both people and processes.
• Lead and support a remote team of ±10 staff, ensuring performance and deadlines.
• Collaborate with department heads to ensure alignment with business goals.

Skills

Operations management

Team leadership

Problem solving

Communication

Multitasking

Job description

Overview

Operations Manager

Drive Operational Excellence at a Fast-Growing Digital Agency

Remote (South Africa) | UK Hours (8am-5pm) | R65,000/month

About Our Client

Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've built a dynamic environment where each team member plays a vital role in shaping success. If you're driven by systems, structure, and continuous improvement, this is your chance to make an impact.

The Role

As the Operations Manager, you'll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you'll be key to maintaining performance, solving problems, and driving efficiency across the board. You'll also step in to manage the business when directors are unavailable.

Key Responsibilities

• Minimum 5 years of experience in operations management, preferably within an agency or service-based environment
• Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration
• Manage future Operations Assistants, including onboarding, delegation, and performance tracking
• Handle client escalations and operational issues, providing swift and effective resolutions
• Oversee credit control processes, including overdue invoice follow-ups and client liaison
• Drive process improvement and implement systems to optimise operational workflows
• Collaborate with department heads to ensure alignment with business goals and client expectations
• Identify cost-saving and productivity-enhancing opportunities
• Manage a team of freelance copywriters
• Step in for directors as needed to maintain operational continuity

About You

• 5+ years in operations management, ideally in a digital agency or service-led business
• Strong leadership and people management skills, comfortable managing distributed teams
• Proven experience in HR, recruitment, and credit control
• Exceptional organisational and multitasking abilities
• Proactive problem solver who thrives under pressure
• Clear communicator with strong interpersonal skills
• Able to work independently in a fully remote setup and provide own equipment

Perks & Benefits

• 25 days paid leave annually, plus your birthday off
• Up to 7 days paid sick leave per year
• Access to a leading online mental health and therapy platform
• Commission on deals you help secure