Operations Manager

Acqhired; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fitness management company in Cape Town is looking for a dynamic individual to manage their training centre operations. You will drive growth through community partnerships, oversee daily activities, and ensure exceptional customer experiences. The ideal candidate will have over 3 years of experience in gym or hospitality operations, with proven leadership and sales performance. This full-time role offers the opportunity to make a significant impact in a vibrant environment.

Qualifications

• 3+ years in gym/fitness studio or hospitality operations.
• 1–2 years leading a small team.
• Proven track record of hitting sales/retention targets.

Responsibilities

• Own the day-to-day running of the training centre.
• Drive growth through local partnerships and events.
• Manage customer experience and member retention.

Skills

Gym / fitness studio operations

Team leadership

Sales and retention targets

Social media management

CRM literacy

Copywriting

Basic design skills

Tools

Mindbody

Glofox

TeamUp

Zen Planner

Google Sheets

Excel

Canva

Job description

Location : Cape Town Type : Full-time, permanent Role purpose Own the day-to-day running of the training centre and drive growth.

Operations & Standards

Run the daily schedule, rotas, front‑of‑house, opening / closing, cashing‑up. Keep the place spotless: cleaning checks, kit maintenance, supplier management. Build and enforce SOPs; run weekly ops reviews and fix recurring issues fast. Own H&S: risk assessments, incident logs, first‑aid readiness, insurance / licences (music, data, etc.).

Business Development & Partnerships

Create and close local partnerships (corporates, sports clubs, schools, physios). Plan and host community events, open days, and referral drives. Build B2B offerings (corporate wellness, small‑group training, workshops).

Sales Funnel & CRM

Own the lead pipeline from enquiry → tour → trial → join. Set daily / weekly targets; coach FOH / PTs on scripts and objection handling. Maintain clean data and reporting in the CRM; forecast weekly / monthly revenue.

Social Media & Marketing

Run the content calendar (video, member stories, education, offers). Handle community management (DMs / comments) with SLA discipline. Launch / test paid campaigns (Meta / Google) with simple, trackable offers. Track analytics and iterate—double down on what converts.

Customer Experience & Retention

Design onboarding that turns trials into members within 7–14 days. Implement save‑a‑member playbooks for freezes / cancellations. Collect feedback (surveys / NPS), fix root causes, and report trends.

People Leadership

Recruit, onboard, and develop PTs and FOH staff; run 1 : 1s and team huddles. Build a performance culture: clear targets, fair rotas, fast feedback. Schedule and fill classes / small‑group slots to maximise utilisation. Own stock / expense control; contribute to P&L reviews and budgeting.

Data & Reporting

Maintain a simple KPI dashboard (acquisition, conversion, attendance, PT hours, ARPU, churn).

Skills & Experience

3+ years in gym / fitness studio or hospitality operations, with 1–2 years leading a small team. Proven track record of hitting sales / retention targets. Hands‑on social media management; comfortable on camera and with short‑form video. CRM‑literate (e.g., Mindbody, Glofox, TeamUp, Zen Planner) and confident with Google Sheets / Excel. Strong copywriting and basic design (Canva) skills; working knowledge of Meta / Google Ads. Excellent customer handling under pressure; calm, direct, and organised.