Operations & Maintenance Coordinator

The Cooperative Property Company; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A property management firm in Cape Town is seeking an Operations & Maintenance Coordinator to manage work orders and ensure smooth operations of property maintenance. The ideal candidate will be highly organized, with strong communication skills and experience in coordination roles, preferably within property management. This full-time position offers a remote work option.

Qualifications

• Proven experience in a coordination, administration, or dispatch role.
• Experience with property management is highly advantageous.
• Strong communication skills and ability to work with a remote team.

Responsibilities

• First point of contact for all maintenance requests.
• Organize tasks based on urgency and tenant impact.
• Liaison with internal teams to schedule access and provide updates.
• Plan and dispatch maintenance operatives effectively.
• Oversee execution of planned maintenance and reactive repairs.
• Ensure all jobs are formally closed out and documentation is updated.

Skills

Coordination skills

Organizational skills

Communication skills

Problem-solving skills

Job description

Company: TCPC Africa Location: Cape Town CBD, South Africa (Remote / Office)

Position Summary: TCPC Africa, the new South African arm of the UK-based The Cooperative Property Company, is seeking a highly organised and proactive Operations & Maintenance Coordinator.

This role is the central hub for ensuring the smooth and efficient operation of a significant segment of our UK property portfolio.

You will be the engine of our maintenance process, managing the entire lifecycle of work orders from initiation to completion.

Responsibilities

• Intake & Triage: first point of contact for all incoming maintenance requests, log, acknowledge, and categorize each task.
• Prioritisation & Planning: assess and organize all logged tasks based on urgency, tenant impact, and contractual requirements to establish a clear order of operations.
• Stakeholder Liaison: central communication link, liaison with internal teams (such as Housing Support Officers) for task details and with tenants to schedule access and provide updates.
• Workforce Coordination: plan and dispatch maintenance operatives (e.g., “man in a van”), effectively manage daily schedules to maximize productivity and meet response targets.
• Process Management: oversee seamless execution of both planned preventative maintenance and reactive repairs, ensuring all activities align with company standards and deadlines.
• Closure & Documentation: ensure all completed jobs are formally closed out, document feedback from maintenance operatives and update relevant systems to reflect new status of each property.

Qualifications & Experience

• Proven experience in a coordination, administration, or dispatch role, preferably within property management, facilities, or a related field.
• Experience with commercial or residential property portfolios is highly advantageous.
• Must be extremely organised with superior ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong communication skills and ability to work effectively with a remote UK team and a variety of stakeholders.
• Proactive, problem‑solving mindset with relentless focus on seeing processes through to completion.

Personal Attributes

• Highly organised and systematic.
• Proactive and takes initiative.
• Excellent communicator and coordinator.
• Resilient and persistent.

Job Type: Full‑time

Pay: R— (salary unspecified)

Work Location: In person (remote option available)