Operations Leader - Call Center Growth

Numeral XII (Pty) Ltd.; Pretoria; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A reputable financial institution is seeking an Operations Manager to oversee the Call Centre operations. The role requires a qualified individual with 5+ years of experience in financial services, strong leadership skills, and a thorough understanding of the National Credit Act. You'll be responsible for ensuring targets are met while managing a diverse team, implementing effective processes, and enhancing customer service. This position offers a chance to lead a dynamic team in Pretoria, South Africa.

Qualifications

• Minimum 5 years’ experience in a financial services institution.
• Extensive experience in the credit industry in South Africa.
• Full understanding of the National Credit Act and related Acts.

Responsibilities

• Ensure all operations are carried out cost-effectively.
• Recruit, train, and supervise staff.
• Communicate customer issues with the operations team.

Skills

Critical Thinking

Project Management

Negotiation Skills

Financial Acumen

Conflict Management

Education

Relevant tertiary degree (B Comm / Business Management / LLB)

Job description

A reputable financial institution is seeking an Operations Manager to oversee the Call Centre operations. The role requires a qualified individual with 5+ years of experience in financial services, strong leadership skills, and a thorough understanding of the National Credit Act. You'll be responsible for ensuring targets are met while managing a diverse team, implementing effective processes, and enhancing customer service. This position offers a chance to lead a dynamic team in Pretoria, South Africa.