Operations Lead

Intellergy; Gauteng; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A technology company in Gauteng is seeking an Operations Lead to oversee daily operations of their technology infrastructure across multiple provincial sites. The ideal candidate will have 5-10 years of IT operations experience, a Bachelor's degree in a related field, and strong leadership skills. This hybrid role includes managing daily issues, monitoring system performance, and training staff on technical solutions.

Qualifications

• 5-10 years of hands-on experience in IT operations.
• Proven experience managing multiple sites and teams.
• Proficiency in project management methodologies.

Responsibilities

• Handle day-to-day issues at provincial sites.
• Monitor IT system performance and recommend improvements.
• Train staff on payments, ticketing, and queuing systems.

Skills

IT operations experience

Strong leadership skills

Knowledge of ITIL and COBIT

Project management skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Job description

We're Hiring: Operations Lead At Intellergy

At Intellergy, we are a cloud‑first company that builds products and services with our customers to solve everyday challenges. We partner with clients in banking, education, healthcare, and the public sector to deliver innovative ticketing, queuing, and payment solutions. We are looking for an Operations Lead to oversee the daily operations of our technology infrastructure and multiple provincial sites across Gauteng.

This role ensures stability, security, and efficiency while driving strategic improvements that align with company goals. Success in this position means ensuring our systems run smoothly, incidents are resolved quickly, and our provincial sites operate effectively.

Key Responsibilities

Daily Operations

• Handle day‑to‑day issues at sites and escape to service providers or Intellergy support where appropriate.
• Identify problematic areas and implement timely solutions (e.g., hardware/software issues).
• Analyse customer business requirements and develop solutions to meet client needs.
• Create onboarding and training programmes for new systems or enhancements.
• Maintain asset records per site and ensure supervisors sign off on all hardware.
• Manage procurement processes in collaboration with the finance team.
• Ensure ticketing systems issue numbers correctly per service request.
• Ensure payment solutions at each site are running successfully.
• Support manage ticket allocation, escalations, and timely resolution of incidents as per SLAs.
• Set and monitor SLAs with customers to ensure turnaround times are achieved.
• Provide regular feedback sessions with customers on incident resolution.
• Equip field officers with checklists to confirm all ticketing, queuing, and payment systems are working.

Infrastructure

• Monitor IT system performance, costs, and productivity levels.
• Recommend improvements to infrastructure.
• Organise timelines for system updates, migrations, upgrades, and outages.

Document Control

• Maintain site‑specific folders for each location.
• Ensure each site has an up‑to‑date Asset Register.
• Collaborate with finance to keep accurate financial records for requisitions and motivations.
• Create and maintain training materials and sign‑off sheets per site.
• Manage contractor folders with invoices and contracts.

  Training and Development

  • Train staff to use payments, ticketing, and queuing systems effectively.
  • Develop user manuals, quick start guides, FAQs, and troubleshooting documents.
  • Provide refresher training after system upgrades or process changes.

  Budget and Financial Controls

  • Obtain three quotations for each asset purchase, considering warranties and return policies.
  • Provide finance with detailed asset information (description and serial number) for insurance.

  What we're looking for

  • 5–10 years of hands‑on experience in IT operations, infrastructure, or systems administration.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience managing multiple sites, teams, and stakeholders.
  • Strong knowledge of ITIL and COBIT frameworks.
  • Excellent leadership and communication skills with the ability to collaborate across stakeholders.
  • Experience with incident, problem, change, and release management processes.
  • Skills in IT budgeting, forecasting, and cost optimisation.
  • Proficiency in project management methodologies (Agile or Waterfall).
  • Strong problem‑solving skills and ability to resolve IT issues quickly.

  Location

  Gauteng | Hybrid setup

  If you are passionate about leading operations, managing teams, and ensuring reliable technology delivery, we'd love to hear from you.