Operations Duty Supervisor

FlySafair; East London; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading airline company is seeking a dedicated Operations Manager to oversee ground operations in East London. The ideal candidate will have solid airline experience, excellent communication skills, and the ability to manage daily operations effectively while ensuring high-quality standards are met. This permanent position requires a commitment to team leadership and customer service excellence.

Qualifications

• Minimum of 2-4 years experience in an Airline/Aviation environment.
• Airside and terminal knowledge.
• Must be willing to work shifts and on weekends.

Responsibilities

• Ensure all staff conform to required standards of services.
• Monitor and supervise daily operations.
• Conduct investigations and report incidents.

Skills

Excellent communication skills

Conflict resolution skills

Leadership skills

Customer service orientated

Solid computer literacy

Education

Grade 12 or equivalent

Travel Degree or Diploma

Job description

Description

• Responsible for ensuring all staff conform to the required standards of services and efficiency;
• Ensure service providers comply with procedures in place;
• Monitor the Service provider SLA;
• Monitor and supervise the daily operations;
• Continuously improve quality standards;
• Ensure sufficient staffing levels across all departments including service providers and internal staff;
• Responsible for the daily operational planning;
• Ensure all staff are on duty and in full uniform;
• Monitor company communication platforms and ensure that all requests are actioned;
• Ensure check-in counters are open on time and maintained as required (airport specific requirements);
• Plan monitor and evaluate the delay process effectively efficiently and professionally;
• Complete the daily shift report and any delay reports as required;
• Attend and conduct shift briefings with service providers and ticket sales;
• Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously;
• Monitor OTP schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties;
• Ensure the ground handler is sufficiently equipped with radios cell phones etc.;
• Report equipment shortages to the relevant departments;
• Ensure there is enough stock on hand stickers manual handling stock etc.;
• Investigate incidents / irregularities and report to the station in charge;
• Ensure disciplinary action is taken for non-compliance;
• Address complaints promptly conduct investigations and provide feedback in a timely manner;
• Ensure a detailed handover is prepared for the next shift;
• Maintain cleanliness and tidiness in the office;
• Ensure that the equipment / devices are maintained secured and handled with care;
• Delegate responsibilities as required;
• Perform spot checks on all internal and external stakeholders;
• Attend meetings with internal and external stakeholders;
• Liaise with customers and maintain a visible accessible presence for both staff and passengers at all times.

Requirements

• Grade 12 or equivalent;
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years experience in an Airline / Aviation environment (Passenger Services and / or Ramp Services and / or Baggage Handling);
• No criminal or credit record;
• Must be willing to work shifts and on weekends;
• Airside and terminal knowledge;
• Must have knowledge of airport operations;
• Computer literate;
• Excellent communication skills;
• Conflict resolution skills;
• Dealing with confidential information;
• Leadership skills;
• The ability to work well under pressure;
• Practice good time management and willingness;
• Customer focus and service orientated;
• Solid computer literacy;
• Excellent phone etiquette.

Personal Attributes

• Professional;
• High integrity;
• Customer service orientated;
• Team player;
• High degree of patience and assertiveness;
• Reliable and dependable.

Application guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

FlySafair reserves the right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing date : 11 September 2025

Work Level: Mid-Level

Job Type: Permanent

Salary: Market Related

EE Position:

Location: East London

Required Experience: Manager

Key Skills

Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development

Employment Type: Full-Time

Experience: years

Vacancy: 1