Operations Director

Concentrix; Durban; On-site; ZAR 1 200 000 - 1 600 000; Full time

Job summary

A global provider of customer experience solutions in Durban is seeking an experienced Operations Director to lead their dynamic team. Responsibilities include overseeing operations, developing strategic plans, managing budgets, and ensuring compliance with regulations. The ideal candidate has over 5 years in a leadership role. Competitive salary and benefits are offered.

Benefits

Competitive salary and benefits package

Opportunity for growth and career advancement

Collaborative and inclusive work environment

Qualifications

• Extensive experience in operations management, with at least 5 years in a leadership role.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast‑paced environment.

Responsibilities

• Oversee daily operations and ensure efficiency and effectiveness in all processes.
• Develop and implement strategic plans to meet organizational goals.
• Lead, mentor, and develop a high‑performing operations team.
• Collaborate with cross‑functional teams to drive continuous improvement.
• Manage budgets, resources, and operational costs to optimize profitability.
• Ensure compliance with company policies and industry regulations.

Skills

Operations management

Analytical skills

Problem-solving

Decision-making

Communication skills

Interpersonal skills

Job description

Operations Director

Job Description

Join Our Team as an Operations Director at Concentrix!

About Concentrix: Concentrix is a leading global provider of customer experience solutions and technology, dedicated to enhancing business performance for our clients. We are committed to fostering a culture of excellence, collaboration, and innovation.

Position Overview

We are seeking a highly experienced and strategic Operations Director to lead our dynamic team in South Africa. The ideal candidate will have a proven track record of managing large-scale operations, driving performance improvements, and delivering exceptional customer service.

Key Responsibilities

• Oversee daily operations and ensure efficiency and effectiveness in all processes.
• Develop and implement strategic plans to meet organizational goals.
• Lead, mentor, and develop a high‑performing operations team.
• Collaborate with cross‑functional teams to drive continuous improvement.
• Manage budgets, resources, and operational costs to optimize profitability.
• Ensure compliance with company policies and industry regulations.

Qualifications

• Extensive experience in operations management, with at least 5 years in a leadership role.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast‑paced environment.

Why Join Concentrix?

• Be part of a global leader in customer experience solutions.
• Engage in a collaborative and inclusive work environment.
• Opportunity for growth and career advancement.
• Competitive salary and benefits package.

Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: ZAF Durban – 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type: Full time

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Job ID: R1673307