Operations Delivery Manager: Escalation & Service Excellence

Standard Chartered; Umsobomvu Local Municipality; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading international bank is seeking a Manager – Operations Support to oversee a dedicated team handling operational queries and escalations in Umsobomvu Local Municipality. The role involves driving operational efficiency and enhancing team capabilities while ensuring compliance with best practices. Candidates should possess strong leadership, communication, and problem-solving skills. The position offers opportunities for growth in a supportive environment that values diversity and inclusion.

Benefits

Competitive salary

Flexible working options

Proactive wellbeing support

Continuous learning culture

Inclusive working environment

Qualifications

• Demonstrated leadership ability to motivate and develop a team.
• Analytical and resourceful in problem-solving with a solutions focus.
• Excellent verbal and written communication for effective stakeholder engagement.

Responsibilities

• Oversee the Operations Support team managing queries and escalations.
• Serve as the primary escalation point for service delivery issues.
• Coordinate with internal teams to resolve cross-departmental issues.

Skills

Proficiency in MS Office Suite

Stakeholder Management

Attention to Detail

Tools

Reporting tools

Ticketing systems

Knowledge management platforms

Job description

A leading international bank is seeking a Manager – Operations Support to oversee a dedicated team handling operational queries and escalations in Umsobomvu Local Municipality. The role involves driving operational efficiency and enhancing team capabilities while ensuring compliance with best practices. Candidates should possess strong leadership, communication, and problem-solving skills. The position offers opportunities for growth in a supportive environment that values diversity and inclusion.