Operations Coordinator: Drive Efficiency & Client Wins

Mass Markets; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent BPO company is looking for a proactive Junior Operations Manager to support daily operations in Cape Town. The ideal candidate will have strong organizational skills, with 2–3 years of experience in operations management. Responsibilities include assisting with team coordination, managing client relationships, and identifying workflow improvements. This role offers opportunities for personal and professional growth within a supportive work environment.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• 2–3 years of experience in operations, administration, or a similar role.
• Basic understanding of business operations and process optimization.
• Exposure to client-facing roles or stakeholder coordination is advantageous.

Responsibilities

• Support team coordination, assist in scheduling, and help resolve personnel issues.
• Prepare and analyze operational reports and track KPIs.
• Assist in maintaining client relationships and resolving operational issues.

Skills

Organizational skills

Communication skills

Problem-solving

Ability to work independently

Team collaboration

Education

National Senior Certificate (NSC) / Grade 12

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Reporting and data analysis tools (e.g., Excel, Google Sheets)

Job description

A prominent BPO company is looking for a proactive Junior Operations Manager to support daily operations in Cape Town. The ideal candidate will have strong organizational skills, with 2–3 years of experience in operations management. Responsibilities include assisting with team coordination, managing client relationships, and identifying workflow improvements. This role offers opportunities for personal and professional growth within a supportive work environment.