Operations Coordinator

Accor; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global hotel group is seeking an Operations Support Coordinator in Cape Town, South Africa. The role involves serving as the first point of contact for hotel operational inquiries and supporting General Managers in monitoring KPIs. Candidates should have a Bachelor's degree and 2-3 years of relevant experience, with strong communication and organizational skills. Attractive benefits and continuous learning opportunities are provided.

Benefits

Competitive salary package

Performance-based bonuses

Learning and development opportunities

Global benefits on accommodation and dining

Qualifications

• 2-3 years of experience in operations support or coordination, preferably in the hospitality sector.
• Experience working with cross-functional teams and senior leadership.
• High attention to detail and follow-through.

Responsibilities

• Serve as the first point of contact for hotel operational queries.
• Support GMs in setting and tracking property-level KPIs.
• Assist with recruitment for key positions (e.g., GMs, FMs).

Skills

Operational support

Project management

Communication

Interpersonal abilities

Organizational skills

Education

Bachelor's degree in Business Administration, Hospitality Management, or related field

Tools

Microsoft Office Suite

GAIA

SmartRecruiters

TaskWorld

Job description

Company Description

Mantis is a leading, conservation‑focused hotel group with eco‑lodges, waterways and eco‑escapes located all over the world. Sustainable travellers have been enjoying eco‑tourism, safaris and adventure travel with Mantis since its founding. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex – on a sweeping African plain, beach‑side escape or bustling city – each is an exceptional place for guests to find themselves.

Responsibilities

• Serve as the first point of contact for hotel operational queries.
• Provide solutions or elevate to relevant departments.
• Conduct regular check‑ins with General Managers to implement operational strategies and support any operational needs.
• Support owner communications and ensure timely follow‑ups on key issues.
• Manage corporate consultants and follow up with properties on implementation of required actions.
• Collaborate with leadership to develop and implement operational strategies aligned with company goals.
• Support GMs in setting and tracking property‑level KPIs and performance improvement plans.
• Assist in annual budgeting and forecasting processes across properties.
• Track and follow up on monthly reporting deliverables (e.g., forecasting, MGM uploads, etc.).
• Update and maintain month‑end operational figures on the dashboard.
• Submit TrustYou reports each month.
• Monitor and report on key performance indicators across properties.
• Schedule and coordinate internal communications such as Townhalls, Business Reviews, and other updates.
• Create and maintain working documents, such as property overviews, and presentation materials.
• Liaise with internal departments (People & Culture, Development, Sales, Marketing, Revenue, Distribution, Security, etc.) to ensure alignment and support.
• Support the IT team with system upgrades, integrations, and troubleshooting.
• Assist with recruitment for key positions (e.g., GMs, FMs) via SmartRecruiters: screening, shortlisting, and interviewing.
• Assist with GM contract creation and approvals.
• Approve GM leave requests.
• Oversee all pre‑opening activities including GM onboarding and support.
• Critical Path tracking via TaskWorld.
• Progress calls and reporting.
• Preparation of POBs and Manning Guides.
• Initiation of IT Capex Budgets.
• Coordinate with Dubai‑based teams and other regional offices as needed.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 2-3 years of experience in operations support or coordination, preferably in the hospitality sector.
• Experience working with cross‑functional teams and senior leadership.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and other relevant platforms such as GAIA, SmartRecruiters, TaskWorld.
• Ability to manage multiple stakeholders and priorities.
• High attention to detail and follow‑through.
• Hospitality industry experience preferred.

Benefits

• Lucrative Rewards: Competitive salary package with generous performance‑based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Local and global benefits on accommodation, dining, and lifestyle services.
• Learning Opportunities: Access Accor's extensive learning and development platform, offering thousands of courses to expand knowledge and skills.
• Recognition and Rewards: Personalized reward programs, bonuses, and incentives in addition to a competitive base salary.