Operational Technical Support Manager: Alternative Administration | Westlake

The Recruitment Council; Cape Town; On-site; ZAR 700 000 - 950 000; Full time

Job summary

A recruitment agency is seeking an Operational Technical Support Manager in Cape Town. The role involves managing technical operations within Hedge Funds, ensuring efficient client service, and optimizing processes. Ideal candidates will have 5-8 years of experience in the Hedge Fund space and strong client engagement skills. This is a pivotal position that supports smooth onboarding of new clients and collaborates with various internal and external stakeholders.

Qualifications

• 5-8 years in a leadership position within the Hedge Fund space.
• Proven experience in client onboarding and fund implementation.
• Strong background in client engagement within the Hedge Fund industry.

Responsibilities

• Provide technical oversight to the Alternative Administration Hedge team.
• Optimize processes within the existing hedge fund portfolio.
• Oversee new fund implementations and provide training.
• Assist teams with system-related queries.
• Manage the onboarding of new clients and NAV review.
• Collaborate with internal and external stakeholders.

Skills

Client engagement

Hedge Fund knowledge

System integration

Analytical skills

Attention to detail

Education

Honours degree in Financial Markets, Finance, Investments, or Accounting

Job description

The Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds.

This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations.

Ideal candidates will possess extensive knowledge of Hedge Funds, strong client engagement skills, and experience in system integration for onboarding new funds.

Join us to make a significant impact in a dynamic environment where your expertise can drive excellence in client service!

Key Responsibilities

Provide technical oversight to the Alternative Administration Hedge team, ensuring efficient processes and high-quality client service.

Optimize processes within the existing hedge fund portfolio, focusing on system improvements and operational efficiencies.

Oversee new fund implementations, providing hands‑on training and support to the team.

Offer ongoing training to fund administrators and team leaders, especially concerning new clients and processes.

Assist the Fund Accounting and Production Support teams with system‑related queries before escalation to the ICT team.

Manage the onboarding of new clients, including the first month's NAV review.

Act as a primary contact for new client relationships alongside the Head of Alternative Administration until handover to the operational team.

Collaborate with internal stakeholders such as Finance, IT, Compliance, and Internal Audit to resolve queries and manage requests.

Engage with external stakeholders like auditors and clients to ensure smooth communication and resolution of projects and queries.

Support the Client Implementation and Project Office teams in onboarding new funds and addressing regulatory changes or client requests.

Experience

5-8 years in a leadership position within the Hedge Fund space, with solid technical expertise in hedge fund operations.

Proven experience in client onboarding and fund implementation.

Strong background in client engagement within the Hedge Fund industry.

Qualifications

Honours degree in Financial Markets, Finance, Investments, or Accounting.

Key Competencies

High attention to detail and accuracy.

Strong numerical and analytical skills.

Eagerness to learn and adapt.

Self‑motivated and hardworking.

Excellent communication skills (written and verbal).

Proactive, with the ability to work independently.

Team‑oriented, supportive, and collaborative.