Operational Specialist - Retirement Fund Administration

Nmg Benefits; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services consultancy in Johannesburg seeks an Operational Specialist for Retirement Fund Administration. The role involves processing investments, approving claims, and conducting audits. Candidates must have a tertiary qualification and 3–5 years of experience in the financial industry, along with strong analytical and Excel skills. This full-time position emphasizes effective communication and a client-focused approach.

Qualifications

• 3–5 years’ experience in the financial industry.
• Excellent verbal and written communication skills.
• Responsibility and accountability in tasks.

Responsibilities

• Check and process investments and disinvestments.
• Respond to queries and escalations efficiently.
• Conduct audits of work quality and accuracy.

Skills

Advanced Excel skills

Strong analytical skills

Interpersonal and communication skills

Time-management

Ability to work independently

Education

Any tertiary qualification

Tools

Microsoft applications

Job description

Operational Specialist - Retirement Fund Administration Join to apply for the Operational Specialist - Retirement Fund Administration role at NMG Benefits. The Retirement Fund Specialist is responsible for checking, processing, and auditing specific tasks and processes.

Duties and Responsibilities

• Check and process investments and disinvestments
• Check and approve claims, renewals, year‑ends, benefit statements, and daily pricing of investment transactions
• Respond to queries and escalations efficiently and independently
• Assist with audits such as ISAE, internal, and fund audits
• Investigate and correct records when needed
• Manage and allocate all individual and Section 14 transfers (including ROT submissions)
• Prepare and check all types of statements and admin reports
• Install new funds and perform conversions
• Manage and activate member switches
• Handle rule amendments and rate changes on the system
• Linking, Debtors & Creditors, unpaid / unclaimed fees, and balancing
• Perform ad hoc tasks as assigned by the manager
• Monthly home‑loan reconciliations
• Quarterly unclaimed / paid‑up FSCA submissions
• Monitoring compliance with style guide, legislation, company processes, procedures, and SLAs
• Use task control to measure turnaround times
• Conduct audits of work quality and accuracy
• Customer focus: effective verbal and written communication, put clients first, maintain professionalism, meet turnaround times, handle high‑level client queries and complaints
• Note: Tasks may change based on business needs.

Qualifications, Experience, and Competencies

• Any tertiary qualification
• 3–5 years’ experience in the financial industry
• Advanced Excel skills
• Proficiency with Microsoft applications
• Strong analytical skills
• Interpersonal and communication skills (excellent verbal and written)
• Time‑management, responsibility, and accountability
• Ability to work independently and action‑oriented client focus

About Us

We offer consulting, actuarial, and administration services in healthcare and retirement fund environments, with personalized financial planning.

Our goal is to deliver seamless, end‑to‑end solutions tailored to employers and employees. We promote viewing employee benefits through an actuarial lens to foster policies that enhance productivity, loyalty, and engagement, while protecting employees’ financial security and ensuring organizational stability.

We are proud to serve over 50 blue‑chip South African companies, guiding their strategies with insights that inspire confidence.

Seniority level: Associate
Employment type: Full‑time
Job function: Research, Other, and Administrative
Industries: Financial Services, Insurance, and Research Services