Operational Delivery Team Lead - QA, Insights & Analytics

Capitec; Bellville; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading banking institution is seeking energetic and self-motivated individuals for a leadership position in Operational System Support. The ideal candidate will have a minimum of 3-5 years of experience in Quality management and team leadership, along with relevant qualifications in Business Administration and Project Management. Apply now to be part of a dynamic team and contribute to improved service delivery.

Qualifications

• 3-5 years’ experience in Quality management or a relative field in an innovative environment.
• 3 years’ experience in leading a team in a fast-paced environment.

Responsibilities

• Lead a designated functional team in Operational System Support.
• Prioritise and oversee work within the Business Support Center.
• Provide subject-matter expertise and actionable insights.

Skills

Analytical skills

Attention to detail

Communication skills

Computer literacy (MS Word, MS Excel, MS Outlook)

Decision-making skills

Influencing skills

Interpersonal & relationship management skills

Leadership skills

Negotiation skills

Planning, organising and coordination skills

Presentation skills

Problem-solving skills

Project Management skills (Methodology specific)

Reporting skills

Education

Grade 12 National Certificate / Vocational

Relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

Relevant degree in Information Technology

Job description

A leading banking institution is seeking energetic and self-motivated individuals for a leadership position in Operational System Support. The ideal candidate will have a minimum of 3-5 years of experience in Quality management and team leadership, along with relevant qualifications in Business Administration and Project Management. Apply now to be part of a dynamic team and contribute to improved service delivery.