Operational Business Analyst

IOCO; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic technology firm in Johannesburg is looking for a detail-oriented Operational Business Analyst. This role involves enhancing processes, managing customer reporting, and ensuring data integrity. The ideal candidate has 2-3 years of business analysis experience, including requirements gathering and Jira Service Desk proficiency. This position offers the opportunity to drive operational improvements and develop new policies. Competitive salary offered.

Qualifications

• 2-3 years of business analysis experience is required.
• Experience with Jira Service Desk is essential.

Responsibilities

• Enhancements to existing processes and systems.
• Establishment of support and testing processes.
• Propose and drive enhancements with the support team.
• Develop new policies, processes, and procedures.
• Manage data validation and cleanup exercises.
• Ensure customer reporting meets business needs.
• Configure systems like Jira based on operational needs.
• Operationalize processes and ensure compliance.

Skills

Business analysis experience

Requirements gathering

Documentation

Process mapping

Testing and reporting skills

Jira Service Desk Experience

Education

Information Systems qualification

Job description

We are seeking a detail-oriented and proactive Operationa l Business Analyst to enhance and optimize operational processes and systems within our organization. The ideal candidate will drive improvements in support and testing processes, develop new policies and procedures, and manage data integrity through periodic validation and cleanup exercises. You will work closely with the support, sales, and development teams to scope initiatives, propose enhancements, and ensure customer reporting meets business and client requirements using tools such as QuickSight.

What you'll do

• Enhancements to existing processes and systems
• Establishment of Support and testing processes
• Working with the support team to propose and drive enhancements
• Development of new policies, processes and procedures to enhance operations
• Costing and scoping of initiatives and projects
• Management of Data – Responsible for periodic data validation and data cleanup exercises. This will include liaising with the Sales and Dev team and customers.
• Management of customer reporting – establishing if the current reporting meets the customers needs, documentation of customer reporting requirements, generation and setting up of reports using QuickSight and reporting cleanup exercises.
• Periodic attestation exercises
• Configuration and set-up of systems operational within the business (e.g. JIRA service desk) based on operational needs.
• Operationalising processes and policies and ensuring that compliance is adhered to.

Your Expertise

• 2- 3 years Business analysis experience (must have requirements gathering, documentation, process mapping, testing and reporting skills)
• Jira Service Desk Experience

Qualifications

• Information Systems qualification