Operational Business Analyst

iOCO Pty Ltd; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading tech firm in South Africa is seeking an Operational Business Analyst to optimize operational processes. The role involves enhancing existing systems, establishing support and testing procedures, and ensuring customer reporting meets requirements. Candidates should have 2-3 years of business analysis experience, with skills in JIRA and data management.

Qualifications

• 2-3 years of Business analysis experience.
• Must have strong skills in requirements gathering, documentation, process mapping, testing, and reporting.

Responsibilities

• Enhance existing processes and systems.
• Establish support and testing processes.
• Propose and drive enhancements with the support team.
• Develop new policies and procedures for operations.
• Manage data with periodic validation and cleanup.
• Handle customer reporting needs and documentation.
• Conduct periodic attestation exercises.
• Configure systems operational within the business.

Skills

Requirements gathering

Documentation

Process mapping

Testing

Reporting

Jira Service Desk

Education

Information Systems qualification

Job description

We are seeking a detail-oriented and proactive Operational Business Analyst to enhance and optimize operational processes and systems within our organization. The ideal candidate will drive improvements in support and testing processes, develop new policies and procedures, and manage data integrity through periodic validation and cleanup exercises. You will work closely with the support, sales, and development teams to scope initiatives, propose enhancements, and ensure customer reporting meets business and client requirements using tools such as QuickSight.

What you'll do:

• Enhancements to existing processes and systems
• Establishment of Support and testing processes
• Working with the support team to propose and drive enhancements
• Development of new policies, processes and procedures to enhance operations
• Costing and scoping of initiatives and projects
• Management of Data – Responsible for periodic data validation and data cleanup exercises. This will include liaising with the Sales and Dev team and customers.
• Management of customer reporting – establishing if the current reporting meets the customers needs, documentation of customer reporting requirements, generation and setting up of reports using QuickSight and reporting cleanup exercises.
• Periodic attestation exercises
• Configuration and set-up of systems operational within the business (e.g. JIRA service desk) based on operational needs.
• Operationalising processes and policies and ensuring that compliance is adhered to.

Your Expertise:

• 2- 3 years Business analysis experience (must have requirements gathering, documentation, process mapping, testing and reporting skills)
• Jira Service Desk Experience

Qualifications:

• Information Systems qualification