Onsite Team Leader

Sevenc Computing; Johannesburg; Hybrid; ZAR 500 000 - 650 000; Full time

Job summary

A leading technology service provider in Johannesburg is seeking an experienced Onsite Operations Manager. You will manage day-to-day operations of onsite engineers, ensuring high-quality service delivery and client satisfaction. Strong leadership and technical skills are essential, along with a minimum of 5 years in technical roles. This hybrid position requires effective communication and team management capabilities.

Qualifications

• Minimum of 5 years in technical roles, with at least 2 in a senior support or management capacity.
• Strong technical background in hardware, networking, and telecoms.
• Solid understanding of service delivery frameworks.

Responsibilities

• Manage service delivery for onsite clients.
• Lead and support onsite engineers.
• Ensure compliance with internal processes.

Skills

Technical roles experience

Team management

Client escalation handling

Microsoft technologies

Excellent communication skills

Education

ITIL Foundation certification

Job description

Purpose

To manage and lead the day‑to‑day operations of onsite engineers deployed at client locations.

This role ensures high‑quality service delivery, effective issue resolution, and strong client relationships.

The incumbent will drive team accountability, enforce operational standards, and promote service excellence across all onsite engagements.

Duties and Responsibilities

• Manage and oversee service delivery for assigned onsite clients.


• Serve as the primary escalation point for service and technical issues.


• Lead, mentor, and support onsite engineers and team leads.


• Maintain proactive client communication and manage expectations.


• Represent the onsite team in both internal and client‑facing meetings.


• Support HR‑related processes including performance reviews, coaching, and disciplinary actions.


• Plan and coordinate training and skills development initiatives.


• Oversee the execution of onsite project rollouts and implementations.


• Ensure compliance with internal processes, documentation standards, and service best practices.


• Monitor and manage third‑party and outsourced service costs.


• Promote knowledge sharing and ensure contributions to the internal knowledge base.

Qualifications

• Minimum of 5 years in technical roles, with at least 2 years in a senior support or management capacity.


• Strong technical background in Microsoft technologies, hardware, networking, and telecoms.


• Proven experience in team management and client escalation handling.


• Solid understanding of service delivery frameworks and support structures.


• ITIL Foundation certification (preferred).


• Excellent communication skills in English (verbal and written).

Key Performance Areas

Service Delivery

Ensure timely and high‑quality onsite support aligned with SLAs and MSP standards.

Team Management

Lead and develop the onsite team to drive performance, accountability, and growth.

Client Satisfaction

Manage client relationships and escalations to ensure a high level of satisfaction.

Technical Oversight

Provide guidance on complex issues and ensure thorough root cause analysis.

Process & Documentation

Maintain and enhance operational standards, workflows, and documentation accuracy.

Collaboration

Work closely with the service desk, project teams, and internal departments to ensure aligned service delivery.

Working Conditions

Hybrid role: combination of onsite client visits and office‑based work. Availability after hours may be required for escalations or scheduled meetings.

Physical Requirements

• Valid driver's license.


• Reliable and well‑maintained motor vehicle.

Reports to

Onsite Manager.