Onsite Support & Installation Technician (POS)

Staff Solutions; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technical support company in Gqeberha, South Africa, is seeking an IT Support Technician to provide onsite service and installation. Responsibilities include troubleshooting hardware issues, configuring POS systems, and ensuring client satisfaction during go-live phases. Ideal candidates should have at least 1 year of relevant experience and A+ or N+ certification. The role may require after-hours work to minimize client downtime.

Qualifications

• Minimum 1 year of IT hardware support or onsite installation experience.
• Experience with POS, retail, or hospitality technology is preferred.

Responsibilities

• Provide onsite technical support during installations.
• Install and configure POS terminals and related hardware.
• Assist with client-specific configurations and testing.
• Participate in after-hours installations and standby rotations.
• Act as a professional onsite representative of the company.
• Complete service checklists and report accurately.

Skills

Technical troubleshooting

Basic networking knowledge

Effective communication

Independent work

Time management

Education

Grade 12 / Matric

A+ and / or N+ certification

Job description

Key Responsibilities

1. Onsite Support & Troubleshooting

• Provide onsite technical support during new installations and for escalated service issues.
• Diagnose and resolve common hardware faults (e.g., printer issues, power failures).
• Replace defective hardware components when required.

2. Hardware Installation & Setup

• Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.
• Connect devices to networks and ensure correct physical setup.
• Validate hardware functionality before handover to clients or support teams.

3. Onsite Configuration & Testing

• Configure BIOS, network settings (e.g., static IPs), and display or printer parameters.
• Load POS software and assist with client‑specific configurations under internal team guidance.
• Perform thorough testing of all systems to ensure go‑live readiness.

4. After-Hours Deployment & Standby

• Carry out installations during evenings or weekends to reduce client downtime.
• Participate in a weekly standby rotation to handle urgent onsite or remote issues.
• Ensure all after‑hours activities are properly documented and communicated.

5. Client Liaison & Go‑Live Support

• Act as a professional representative of the company while onsite.
• Provide basic user orientation and support during go‑live phases.
• Escalate client concerns and technical risks to internal project or support teams.

6. Documentation & Reporting

• Complete service checklists and installation reports accurately.
• Submit job notes, photos, and client sign‑offs using mobile tools or internal systems.
• Flag follow‑up actions or irregularities to the Installation Coordinator or Team Leader.

Additional Responsibilities

• Collect or return hardware from the office as required.Maintain tools, mobile devices, and company vehicle (if applicable).Participate in technical training or large‑scale rollout projects.

  Minimum Qualifications

  • Grade 12 / Matric
  • A+ and / or N+ certification (or equivalent technical experience)

  Required Experience

  • At least 1 year of IT hardware support or onsite installation experience
  • Experience in POS, retail, or hospitality technology environments is preferred

  Skills & Competencies

  • Strong technical troubleshooting and problem‑solving skills
  • Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup)
  • Effective communication and client interaction abilities
  • Able to work independently, particularly during after‑hours periods
  • Excellent time management and attention to detail