Onsite Support & Installation Technician (POS)

Staff Solutions; George; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An IT support services company in George seeks a technician to provide onsite support and hardware installations. Responsibilities include troubleshooting, configuring hardware, and liaising with clients during go-live phases. The ideal candidate should possess Grade 12 and A+/N+ certifications, with at least one year of relevant experience. Strong communication and problem-solving skills are essential for this role.

Qualifications

• Minimum 1 year of IT hardware support or onsite installation experience.
• Experience in POS, retail, or hospitality technology environments is preferred.

Responsibilities

• Provide onsite technical support during installations and service issues.
• Install and configure POS and related hardware.
• Configure network settings and perform system testing.
• Participate in after-hours installations to minimize downtime.
• Act as a professional representative during client interactions.
• Complete documentation accurately using mobile tools.

Skills

Technical troubleshooting

Basic networking

Effective communication

Time management

Attention to detail

Education

Grade 12 / Matric

A+ and / or N+ certification

Job description

Key Responsibilities

• Onsite Support & Troubleshooting
  • Provide onsite technical support during new installations and for escalated service issues.
  • Diagnose and resolve common hardware faults (e.g., printer issues, power failures).
  • Replace defective hardware components when required.
• Hardware Installation & Setup
  • Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.
  • Connect devices to networks and ensure correct physical setup.
  • Validate hardware functionality before handover to clients or support teams.
• Onsite Configuration & Testing
  • Configure BIOS, network settings (e.g., static IPs), and display or printer parameters.
  • Load POS software and assist with client-specific configurations under internal team guidance.
  • Perform thorough testing of all systems to ensure go-live readiness.
• After-Hours Deployment & Standby
  • Carry out installations during evenings or weekends to reduce client downtime.
  • Participate in a weekly standby rotation to handle urgent onsite or remote issues.
  • Ensure all after-hours activities are properly documented and communicated.
• Client Liaison & Go-Live Support
  • Act as a professional representative of the company while onsite.
  • Provide basic user orientation and support during go-live phases.
  • Escalate client concerns and technical risks to internal project or support teams.
• Documentation & Reporting
  • Complete service checklists and installation reports accurately.
  • Submit job notes, photos, and client sign-offs using mobile tools or internal systems.
  • Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader.

Additional Responsibilities

• Collect or return hardware from the office as required.
• Maintain tools, mobile devices, and company vehicle (if applicable).
• Participate in technical training or large-scale rollout projects.

Minimum Qualifications

• Grade 12 / Matric
• A+ and / or N+ certification (or equivalent technical experience)

Required Experience

• At least 1 year of IT hardware support or onsite installation experience
• Experience in POS, retail, or hospitality technology environments is preferred

Skills & Competencies

• Strong technical troubleshooting and problem-solving skills
• Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup)
• Effective communication and client interaction abilities
• Able to work independently, particularly during after-hours periods
• Excellent time management and attention to detail