Onsite Superuser (French Speaking) (Contract)

Daisy JHB (Pty) Ltd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technology firm in Johannesburg is seeking a qualified professional for a role requiring fluency in French. The candidate will be responsible for expert system configuration, operational workflow analysis, and user training. A valid driver’s license and own vehicle are essential. This position offers the chance to work in a collaborative environment focused on improving efficiency across departments.

Qualifications

• Must be fluent in French.
• Valid Driver’s License and Own Vehicle required.
• Grade 12 or Matric is the minimum qualification.

Responsibilities

• Become a subject matter expert in key business systems.
• Analyze and improve operational workflows.
• Generate insightful reports and maintain data accuracy.
• Provide training and ongoing support to users.
• Assist with rollout of new systems and updates.
• Act as a liaison between business units and IT teams.
• Oversee internal financial recharges and manage system renewals.

Skills

Fluent in French

User training

System configuration

Data analysis

Operational efficiency

Education

Grade 12 / Matric

Job description

SUMMARY : POSITION INFO :

Key Responsibilities

System Expertise

• Become a subject matter expert in key business systems. Configure software to meet organizational needs, stay up to date on new features, and recommend enhancements that align with business goals.

Process Optimization

• Analyze and improve operational workflows, ensuring compliance with internal policies and promoting efficiency across departments

Data & Reporting

• Generate insightful reports, maintain data accuracy, and support informed decision-making through robust data analysis.

Training & Support

• Provide user training and ongoing support. Create clear documentation and serve as the go-to contact for troubleshooting system-related issues.

Change Management

• Assist with the rollout of new systems and updates. Perform testing, provide feedback, and drive user adoption through clear communication and support.

Cross-Departmental Collaboration

• Act as a key liaison between business units and IT teams to ensure effective communication, system alignment, and shared understanding of objectives.

Financial & Operational Oversight

• Oversee internal financial recharges, manage system renewals, and monitor service level agreements to ensure operational continuity.

Requirements

• Fluent in French (This is a non-negotiable requirement)
• Valid Driver’s License & Own Vehicle
• Minimum Qualification : Grade 12 / Matric

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply