Onsite Service Delivery Team Lead — Growth & Mentorship

Percepta LLC; Cape Town; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading service delivery company in Cape Town is seeking a Team Lead, Service Delivery to guide a focused team. This role involves coaching associates, managing daily operations, and ensuring quality customer experiences. The ideal candidate will have an associate degree or equivalent experience, along with passion and skills in leading and mentoring. This position offers competitive compensation and opportunities for career growth within a diverse and inclusive environment.

Benefits

Competitive compensation

Performance bonus opportunities

Career growth and learning opportunities

Qualifications

• Ability to engage and support the team with proper tools.
• Strong communication skills for mentoring and inspiring others.
• Passion for leading, coaching, and motivating a team.

Responsibilities

• Coach associates to achieve company and client goals.
• Manage multiple ongoing tasks and monitor team attendance.
• Motivate and develop the team with integrity and transparency.

Skills

Leadership and mentoring

Time management

Customer-focused mindset

Computer savvy

Education

Associate degree or equivalent work experience

Job description

A leading service delivery company in Cape Town is seeking a Team Lead, Service Delivery to guide a focused team. This role involves coaching associates, managing daily operations, and ensuring quality customer experiences. The ideal candidate will have an associate degree or equivalent experience, along with passion and skills in leading and mentoring. This position offers competitive compensation and opportunities for career growth within a diverse and inclusive environment.