Onsite IT Support Specialist — Hardware & Ticketing

Amazon; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company in Cape Town is seeking an IT Support Associate to assist internal employees with technical issues. The successful candidate will have hands-on experience with PC hardware, software support, and excellent communication skills. This role involves managing IT assets and utilizing a ticketing system for customer requests. A minimum of one year of relevant experience is required. A collaborative and learning-oriented attitude is preferred.

Qualifications

• One or more years’ experience supporting operating systems (Windows, Macintosh or Linux).
• Experience using a ticket system for customer service requests.
• Proficient in English.

Responsibilities

• Support internal employees with PC hardware, software, and internal tools.
• Manage IT asset inventory and prepare hardware for new hires.
• Communicate with customers through an internal ticketing tool.

Skills

Supporting operating systems

PC hardware troubleshooting

Customer service communication

Office applications support

Network troubleshooting

Job description

A leading e-commerce company in Cape Town is seeking an IT Support Associate to assist internal employees with technical issues. The successful candidate will have hands-on experience with PC hardware, software support, and excellent communication skills. This role involves managing IT assets and utilizing a ticketing system for customer requests. A minimum of one year of relevant experience is required. A collaborative and learning-oriented attitude is preferred.