Onsite Desktop Engineer

First Technology Pty Ltd; KwaZulu-Natal; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading IT service provider in KwaZulu-Natal is seeking an Onsite Desktop Engineer for a 6-month contract. The role requires senior-level experience in Microsoft technologies and hardware, along with strong communication skills. Candidates must possess Grade 12 and certifications in A+ and N+. The engineer will serve as a technical mentor and manage service desk tasks. This position involves shift work, and candidates must have reliable transport.

Qualifications

• Senior level understanding of Microsoft services and hardware.
• Mid-level understanding of Mimecast and Anti-Virus solutions.
• Entry-level experience with Networking and Group Policy.

Responsibilities

• Serve as a technical escalation point for unresolved incidents.
• Mentor junior engineers and provide guidance.
• Write Work Instructions and Standard Operating Procedures.
• Manage tasks in a Service Desk ticketing application.

Skills

Microsoft Windows for Endpoints

Microsoft Office

Microsoft Office 365 Suite

Desktop and Laptop hardware fundamentals

Mimecast

Anti-Virus

Microsoft Active Directory On-Premise

Microsoft Group Policy

Microsoft Azure Active Directory

Network – Firewall, Switches, Access Points, Routers and Controllers

Network – WAN and LAN fundamentals

Third-Party Applications (Exclaimer, Code 2, Sage, M-Files)

Education

Grade 12

A+ and N+

Microsoft 365 Certified: Endpoint Administrator Associate

Bachelor’s Degree in Computer Science or IT Diploma

Job description

Onsite Desktop Engineer - DBN North - 6 Months Contract - Own Car Required - Shift Work

Role and Responsibilities

Have a senior level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

Have a mid-level of experience and understanding in the following services:

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

Have an entry-level experience and understanding in the following services:

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files

Have the ability to perform the following functions:

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
• Be a mentor to lower tiered Engineers
• Ability to write Work Instructions and Standard Operating Procedures for common tasks
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
• Assist Operations Managers with technical queries when needed
• Be willing to work unscheduled overtime if required

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
• Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial

Preferred Skills

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role