Online Learning Tech & Student Support Lead

University Of Johannesburg; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading educational institution in Johannesburg is seeking a Project Manager I: Technology Assisted Learning to provide strategic leadership in managing student advising services and helpdesk operations. This role requires a strong background in education, proven leadership skills, and the ability to enhance student engagement and retention across various learning platforms. The position offers a chance to drive impactful initiatives in a dynamic academic environment.

Qualifications

• Minimum of five years experience in student support services.
• Two years of supervisory experience.
• Proven experience in helpdesk or customer service.

Responsibilities

• Lead and supervise a team of student Advisors.
• Implement evidence-based advising strategies.
• Coordinate student transition support.

Skills

Leadership

Interpersonal Skills

Crisis Intervention

Communication

Data-Driven Decision Making

Education

Honours degree in relevant field

Tools

Learning Management Systems (Moodle)

Job description

A leading educational institution in Johannesburg is seeking a Project Manager I: Technology Assisted Learning to provide strategic leadership in managing student advising services and helpdesk operations. This role requires a strong background in education, proven leadership skills, and the ability to enhance student engagement and retention across various learning platforms. The position offers a chance to drive impactful initiatives in a dynamic academic environment.