Online Integration Specialist

Pty; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading payment aggregator in South Africa seeks an Online Integration Specialist to ensure seamless system connectivity and provide technical support. The ideal candidate will have approximately 3 years’ experience in IT with a strong background in SQL and customer support. This role emphasizes collaboration with clients to facilitate their integration processes while not requiring coding skills.

Qualifications

• Approximately 3 years’ experience in a similar role.
• Experience in the Financial Services industry, evident understanding of reconciliation and settlement processes.
• Stable internet connection required, fibre connection advantageous for remote assistance if needed.

Responsibilities

• Supporting and staging monitoring of Biller Integrations.
• Consulting with clients to guide them through integration requirements.
• Providing technical support to clients post-integration.

Skills

SQL

IT systems monitoring

MS Excel

Customer support

Fluent communication in English

Basic understanding of Afrikaans

Education

Relevant tertiary IT qualification

Job description

Description

My Client a leading payment aggregator and provider of secure payment solutions is looking for a Online Integration Specialist to join their growing team.

The ideal candidate is a dynamic and proactive individual who takes initiative and takes an analytical approach with problem-solving. The incumbent will take responsibility for IT functions that directly impact client relationships and require quick turnaround times.

The primary focus will be on integrations, ensuring seamless connectivity between systems, and providing technical support throughout the process.

This role does not involve coding or development but requires a strong understanding of technical documentation, solution design, and client consultation.

Responsibilities

• Supporting and stage monitoring of Biller Integrations
• Participating in various IT integration functions
• Ad hoc report generation using SQL
• Monitoring transaction irregularities in the value chain from Retailer to Biller
• Consulting with clients to guide them through integration requirements and processes
• Providing technical support to clients post-integration, including troubleshooting and issue resolution
• Ensuring seamless connectivity between systems and assisting clients through the integration process
• Understanding technical documentation and solution design to advise clients effectively
• Investigating application logs and conducting test transactions in live environments
• Collaborating with internal and external stakeholders to resolve integration-related issues
• Any other relevant duties related to the role

Qualifications

• Relevant tertiary IT qualification
• Approximately 3 years’ experience in a similar role, including experience in SQL, IT systems monitoring, MS Office suite (specifically MS Excel), and customer support
• Experience in the Financial Services industry, a focus in the payments industry, and understanding of reconciliation and settlement processes
• Fluent in written and verbal communication in English and a good understanding of Afrikaans (any additional language will be seen as beneficial)
• Stable internet connection required, fibre connection advantageous (to handle queries remotely from home, if required)
• Own reliable transport

Package & Remuneration

Market Related