Online Fashion Assistant - FTC

takealot.com; Cape Town; On-site; ZAR 83,000 - 124,000; Part time

Job summary

Takealot.com, a leading online fashion destination in South Africa, seeks an Online Fashion Assistant for the Cape Town festive season. You will handle inquiries via phone, email, chat, and support software, resolving issues and processing exchanges/returns to ensure a world-class customer experience.

Ideal candidates have 6–12 months of customer service experience, strong English skills, and a proactive, team-oriented mindset. The role is seasonal and based on-site in Cape Town.

Qualifications

• Must have strong English communication, both written and spoken.
• Willingness to work a flexible schedule including occasional overtime.
• Minimum 6–12 months of customer service experience preferred.

Responsibilities

• Provide exceptional customer service via phone, email, live chat, or support software.
• Process exchanges and returns efficiently.
• Manage customer information and document interactions meticulously.
• Collaborate with team to reduce response times.
• Maintain professionalism and manage expectations.

Skills

Customer service

English proficiency

Typing

Problem solving

Accountability

Teamwork

Adaptability

Tech-savvy

Learning mindset

Customer focus

Education

National Senior Certificate

6-12 months customer service experience

Job description

Takealot.com, a online fashion destination in South Africa, is looking for a highly talented Online Fashion Assistant to join our team in Cape Town over the Festive Season.

(The festive period in eCommerce refers to a specific time of the year, typically spanning from September through early February during which there is a significant increase in shopping activities. During this time we hire temporary online fashion assistants to support the increased workload).

At Takealot we’re obsessed with our high-performance. We think big, move fast, take ownership, and are used to winning. Our dedicated customer service team is at the heart of our success, setting industry standards by enchanting customers with exceptional, personalised concierge services across various platforms. As ambassadors of our brand, they embody professionalism and friendliness, ensuring every interaction contributes to a world-class brand experience that makes our customers return time and again.

We’re Looking For People Who

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity
• diverse and inclusive

This position reports to the Customer Service Team Leader

Your Responsibilities Will Include

• Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
• Resolve customer issues and fulfill queries beyond their expectations
• Efficiently process exchanges and returns, ensuring timely operations
• Maintain professionalism and manage customer expectations with courtesy
• Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
• Collaborate with the team to reduce the response time for customer queries

Desired Attributes

• Excellent command of English, both verbal and written
• Proficient in typing, phone handling, and computer navigation
• Logical problem-solving approach and capacity to make sound judgments
• High accountability, integrity, and ownership of responsibilities
• Team-oriented with a keen awareness of your impact on others
• Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
• Competitive spirit with a strong drive for innovation and achievement
• Tech-savvy with outstanding computer skills
• Inquisitive and eager to learn, constantly challenging the status quo
• Deep commitment to customer service excellence
• Emotional resilience, comfortable with ambiguity and adaptable to change

Qualifications & Experience

• National Senior Certificate
• Minimum of 6 -12 months customer service experience is preferred
• Willingness to work a flexible schedule and occasional overtime when needed

If that sounds exciting to you, then you may be right for Takealot, and ready to help us build SA’s biggest and best fashion retailer. i