Online Chatting Specialist for Content Creators

Orca Communications; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic communication agency is seeking an Online Chatting Specialist to engage with audiences for high-profile content creators. This remote role requires exceptional communication skills and emotional intelligence to provide personalized experiences and upsell digital products. Candidates should have customer support or sales experience and be familiar with CRM tools. Flexible scheduling and competitive pay with commissions are offered.

Benefits

Flexible scheduling

Opportunities for advancement

Ongoing training and development

Qualifications

• Proven experience in customer support, sales, or chat moderation.
• Exceptional written communication skills and multitasking capability.
• High emotional intelligence and passion for customer engagement.
• Ability to meet or exceed sales targets.

Responsibilities

• Engage with fans and followers via online chat platforms.
• Upsell premium content and subscriptions to customers.
• Respond to inquiries and resolve issues promptly.
• Maintain records of conversations in CRM systems.

Skills

Customer support experience

Sales proficiency

Emotional intelligence

Exceptional written communication

Multitasking skills

Tools

CRM tools

Online chat software

Job description

Overview

Overview We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.

Responsibilities

• Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
• Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
• Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
• Maintain detailed records of conversations and transactions in CRM systems.
• Collaborate with team members to optimize chat strategies and share best practices.
• Uphold the highest standards of professionalism and confidentiality at all times.

Ideal Candidate Profile / Qualifications

• Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
• Exceptional written communication skills and the ability to multitask across multiple chat sessions.
• High emotional intelligence and a genuine passion for customer engagement and satisfaction.
• Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
• Track record of meeting or exceeding sales targets in a fast-paced environment.
• Familiarity with CRM tools and online chat software.
• Ability to work independently and as part of a remote team.

Compensation

• Fixed base rate plus commission on upsells and conversions.
• Opportunities for advancement and performance-based bonuses.

Why Join Us?

• Work remotely with flexible scheduling options.
• Represent high-profile content creators and help grow their online communities.
• Be part of a dynamic, supportive team that values innovation and results.
• Access to ongoing training and professional development.

How to Apply

If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.