Online Call Center Assistant (Remote)

Mashreq Bank; South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic remote service company is seeking an Online Call Center Assistant to manage customer inquiries through various channels. The ideal candidate will demonstrate exceptional communication skills and a customer-oriented approach, with the opportunity to work from home and enjoy flexible hours. Prior experience is preferred, but motivated freshers are encouraged to apply.

Benefits

Work from home flexibility

Opportunity for professional growth

Supportive team environment

Performance-based incentives

Access to training programs

Qualifications

• Previous experience in customer service or call centers preferred.
• Freshers with strong communication skills welcome to apply.

Responsibilities

• Handle inbound and outbound calls addressing inquiries.
• Respond to customer emails and online chats promptly.
• Maintain detailed records of customer interactions.
• Resolve customer issues efficiently.
• Collaborate with team members to improve service quality.

Skills

Excellent verbal and written communication skills in English

Strong interpersonal and customer service abilities

Basic computer literacy

Ability to multitask and prioritize

Attention to detail

Professional phone etiquette

Job description

Job Summary

Houston Skilled Consultancy is seeking a highly motivated and professional Online Call Center Assistant to join our dynamic remote team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional support, and maintaining positive client relationships via phone, email, and chat. This remote role offers an exciting opportunity to work from the comfort of your home while developing your career in customer service.

Key Responsibilities

• Handle inbound and outbound calls professionally, addressing customer inquiries, complaints, and requests.
• Respond to customer emails and online chats promptly and accurately.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Resolve customer issues efficiently while ensuring high satisfaction and adherence to company policies.
• Collaborate with team members and supervisors to improve service quality and streamline processes.
• Follow up with customers to ensure issues are resolved and maintain long-term relationships.
• Participate in ongoing training and development programs to enhance knowledge and skills.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer service abilities.
• Basic computer literacy, including proficiency in MS Office and web-based applications.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and a problem-solving mindset.
• Professional phone etiquette and a positive attitude.

Experience

• Previous experience in customer service, call centers, or remote support roles is preferred but not mandatory.
• Freshers with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

• Flexible remote working hours with a requirement to meet set performance targets.
• Shift options may be available based on operational requirements.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Ability to work independently in a remote environment while staying accountable.
• Proficiency in using CRM software and online communication tools.
• Strong analytical and organizational skills.
• Patience and the ability to handle challenging customer interactions calmly.

Benefits

• Work from home with full-time or part-time flexibility.
• Opportunity for professional growth and skill development.
• Supportive and collaborative team environment.
• Performance-based incentives and recognition.
• Access to training programs to enhance customer service skills.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value our employees and invest in their success. By joining our team, you will gain the chance to work remotely while developing your career in customer service. You will be part of a company that prioritizes work-life balance, professional growth, and employee well-being.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Shortlisted candidates will be contacted for an online interview.