Ongoing Monitoring Team Lead

Sonata One Group; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A regulated fintech company is looking for an Ongoing Monitoring Team Lead in Cape Town, South Africa. The successful candidate will lead the Ongoing Monitoring team, ensuring exceptional client service and effective AML/CFT processes. Strong expertise in KYC, leadership, and stakeholder management is essential. The position offers comprehensive health coverage, life insurance, and career development opportunities.

Benefits

Private Medical Insurance

Life Insurance

Income Protection

Annual Leave

Pension Scheme

Wellness Budget

Employee Assistance Program

Enhanced Leave

Career Training & Development

Paid Volunteering Day

Qualifications

• Proven ability in stakeholder management and conflict resolution.
• Experience in team leadership and setting clear goals.
• Strong communication skills in a professional environment.

Responsibilities

• Lead the Ongoing Monitoring team to ensure effective client service.
• Recruit and retain staff who fit the company culture.
• Maximize staff productivity and oversee their processes.
• Serve as the central contact for AML queries within the service line.

Skills

Technical expertise in KYC and AML task management

Stakeholder management

Effective communication

Project management skills

Coaching & mentoring

Leadership

Education

Bachelor's degree in Law or Finance

Job description

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business.

We are The Private Funds Clearinghouse, connecting more than 53, investors with 6, funds and fund managers around the globe.

Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform.

Investors benefit from a seamless, one‑stop experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support.

Fund managers can raise capital faster at a lower cost from a wider pool of pre‑approved investors.

Founded in

• Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius.
• We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other.

Position Overview

The Ongoing Monitoring Team Lead is responsible for leading the Ongoing Monitoring team to ensure effective and efficient client service and to provide a knowledge base for AML/CFT matters.

Responsibilities

• Recruit and retain productive staff who adapt well to the Sonata One culture.
• Monitor and maximize the productivity of all Ongoing Monitoring staff.
• Ensure that all Ongoing Monitoring staff are working within the specified processesli>
• Interact with clients, lawyers, investors and administrators effectively and professionally.
• Work with the Head of Operations to identify and support the productivity and training needs of colleagues and, occasionally, clients within agreed timescales.
• Act as the central point of contact for all procedural questions relating to the Ongoing Monitoring service line.
• Act as the central point of contact for all AML queries within the Ongoing Monitoring service line.
• Maximize the use of technology in all Ongoing Monitoring processes to control risk and improve efficiency.
• Understand the system design and how it is applied.
• Suggest technology improvements in pursuit of efficiency.
• Control daily Ongoing Monitoring work allocation in a transparent and efficient manner.
• Measure and report Ongoing Monitoring staff performances using well considered indicators.
• Act as central contact for review of high‑risk profiles and more complex senior reviews in the Ongoing Monitoring service line.

Qualifications

• Technical expertise in KYC and AML task management.
• Stakeholder management and effective communication internally and with clients.
• Project management skills.
• Coaching & mentoring.
• Communication skills including conflict resolution.
• Leadership including but not limited to setting clear goals, decision‑making.
• Bachelor's degree in Law or Finance.

Benefits

• Private Medical Insurance – Comprehensive coverage to support your health.
• Life Insurance – Peace of mind for you and your loved ones.
• Income Protection – Financial support when you need it most.
• Annual Leave – With extra days that grow the longer you're with us.
• Pension Scheme – Employee matched helping you plan confidently for the future.
• Wellness Budget – Investing in your health with a gym membership.
• Employee Assistance Program – Confidential, 24/7 support for life's ups and downs.
• Enhanced Maternity, Paternity & Adoption Leave – Because family matters.
• Career Training & Development – Ongoing learning opportunities to help you grow.
• Paid Volunteering Day – Take time to give back to causes you care about.