Onboarding Specialist (Johannesburg, Forex)

FP Markets; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global CFD broker in Johannesburg is seeking an Onboarding (Back Office) Specialist. This role involves assisting clients with onboarding processes, solving queries, and working with a dynamic team. Ideal candidates are proficient in Microsoft Office, have communication skills, and possess knowledge in FX. This position offers competitive remuneration and continuous personal development in a multicultural environment.

Benefits

Continuous personal development

Competitive remuneration

Multicultural team environment

Qualifications

• Excellent working knowledge of Microsoft Office applications.
• Experience in FX is advantageous.
• Ability to work in shifts and occasionally on weekends.

Responsibilities

• Assist with the onboarding of clients and their KYC documents.
• Provide answers to customers and assist with queries.
• Help other departments with back-office requests.

Skills

Computer literacy with Microsoft Office

Communication skills

Knowledge in FX

Fluent English

Basic CySEC certificate

Job description

Overview

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Onboarding (Back Office) Specialist in Johannesburg.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

Shifts rotation: (08:00 - 16:00  16:00 - 00:00) + Once a/ month Sunday 4h shift (08:00 - 12:00)

Reporting to: Head of Onboarding

Responsibilities

• Assist with the onboarding of clients which include reviewing their KYC documents and updating client personal data
• Provide answers to customers by identifying problems and assisting with incoming queries by email and other supported communication channels of the company
• Assisting other departments with Back-office requests

Candidate Profile

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Fluent verbal and written English (Additional languages are an advantage)
• Basic CySEC certificate is an advantage
• Ability to work in shifts and occasionally on weekends

Our Offer

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations

Journey to First Prudential Markets Ltd

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!