Onboard Guest Relations Lead — Cruise Experience

Crew Life at Sea; Cape Town; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A premier cruise line is seeking a skilled Guest Relations Manager to ensure exceptional service and satisfaction for guests onboard. Responsibilities include coordinating special requests, resolving complaints, and supervising guest relations staff. Candidates must have a bachelor's degree in Hospitality Management and at least 3 years of relevant experience. The role emphasizes strong communication skills and the ability to work in a dynamic environment.

Qualifications

• Minimum of 3 years of experience in guest relations, preferably in the cruise industry.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship.
• Handle and resolve guest complaints in a timely and professional manner.
• Coordinate special requests and events for guests, such as birthdays and anniversaries.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Organizational and time management skills

Interpersonal skills

Fluent in English

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Reservation systems

Job description

A premier cruise line is seeking a skilled Guest Relations Manager to ensure exceptional service and satisfaction for guests onboard. Responsibilities include coordinating special requests, resolving complaints, and supervising guest relations staff. Candidates must have a bachelor's degree in Hospitality Management and at least 3 years of relevant experience. The role emphasizes strong communication skills and the ability to work in a dynamic environment.